Now Hiring - DCD Automotive - BDC Sales Representative in Norwood, MA

Full description of the position

Are you an outgoing, positive communicator with a passion for helping customers? If so, we have the perfect career opportunity for you! Join our Business Development Center (BDC) team at Nucar Honda of Norwood and become an essential part of our dealership's success. As a BDC Sales Representative , you will be part of a dedicated team responsible for handling incoming inquiries - whether online, over the phone, or in person - and turning those interactions into valuable appointments. You'll play a key role in supporting our sales and service teams by helping to qualify leads, schedule appointments, and engage customers to drive overall satisfaction and sales. What is a BDC? Our Business Development Center (BDC) is the heart of our customer engagement strategy. BDC teams manage incoming customer inquiries, nurture leads, and help create a seamless experience for potential customers. Whether it's generating leads, setting appointments for sales or service, or following up to ensure customer satisfaction, the BDC is instrumental in improving customer experiences and increasing dealership revenue. Your Role: As a BDC Representative , your primary functions will include: * Customer Engagement : Communicate with customers via phone, email, text, and live chat. Answer questions, address concerns, and engage customers in meaningful conversations to build relationships and trust. * Appointment Scheduling : Schedule appointments for sales and service, ensuring a seamless customer experience from start to finish. * Lead Generation and Qualification : Engage with potential customers who inquire about our services and vehicles. Collect relevant information to assess their needs and identify opportunities for appointments. * Follow-Up and Retention : Nurture leads through regular follow-ups, increasing the chances of converting leads into appointments and ultimately, sales or service visits. * Data Management : Manage customer data and help create targeted marketing campaigns, personalized communications, and tailored offers to increase customer retention. * Efficient Use of Technology : Utilize technology to track leads, appointments, and customer interactions, ensuring an organized and efficient process. What We're Looking For: * High school diploma or equivalent * Computer skills * Previous customer service experience and/or automotive experience is a plus! * A friendly, positive attitude and excellent verbal communication skills * A willingness to learn and grow in a fast-paced, technology-driven environment * A strong desire for success and the motivation to earn a great income * Flexible availability, including weekends and evenings Opportunities for Growth: The BDC Representative role is a great entry point into the automotive industry, with plenty of opportunities for advancement. If you're passionate about delivering excellent customer service and are eager to develop your skills, you'll have a clear path to move up within our organization. Why Choose Nucar Honda of Norwood? * Convenient Location : Easily accessible for your daily commute. * Growth Opportunities : We believe in promoting from within. Whether you're looking to advance your skills or move into a leadership role, we offer opportunities for career advancement. * Team-oriented culture : Work in an environment where collaboration and mutual respect are key. We believe in supporting each other to succeed! * Comprehensive benefit package: DCD Automotive Holdings/Nucar is dedicated to ensuring a positive growth experience for employees. We offer a competitive benefits package that includes: * Medical, Dental, Vision Coverage * Company paid basic life insurance * Short & Long-Term Disability Insurance * Paid Vacations, Paid Holidays, & 401(K) with company contributions * Company provided uniforms About Nucar / DCD Automotive Holdings: DCD Automotive Holdings is a family-owned, community-focused automotive group serving New England for over 80 years. With dealerships representing Honda, Toyota, Nissan, Chevrolet, Hyundai, Ford, Volkswagen , and more, we are proud to provide top-notch customer service and deliver a positive, rewarding experience. We believe that the trust we've earned from our community is a reflection of the passion, professionalism, and dedication of our team. Ready to Join Our Team? If you're ready to take the next step in your career with a supportive team, excellent pay, and real growth opportunities, we want to hear from you! Our application process is quick and easy - apply now and let's get started!