Now Hiring - Millennium & Copthorne Hotels plc - Sales and Event Coordinator in Durham, NC

Full description of the position

Overview We are seeking a detail-oriented and proactive Event Coordinator to join our team. The ideal candidate will be responsible for planning and executing a variety of events, ensuring they run smoothly and successfully. Supporting sales managers in catering to group and meeting/event clients is essential to ensuring all event and room requirements are thoroughly documented. In collaboration with the sales managers, you will help secure and coordinate all meeting/event details for our clients. As the first point of contact, you will be there to answer calls and greet walk-ins. At times, you will serve as a crucial link between sales managers and customers to ensure complete satisfaction. Additionally, you will play a key role in leading the banquet servers and serving as the point of contact on the day of the event. Together, let's bring these events to life! Duties * Support Sales Managers with group and meeting/event clients to ensure that all related event/room requirements for groups and catering are documented and communicated to all hotel departments * Responsible for securing and coordinating meeting/event details for all internal and external clients * At times, acts as a liaison between Sales Managers/Director and the customer to ensure complete customer satisfaction * Other duties may be assigned.) * Maintains & updates all active files * Log-in pick-up of room nights, food & beverage, after an event has actualized (Weekly) in a sales database system. * Uncovers as much information as possible from the meeting planner regarding the group's habits to aid other hotel outlets in their staffing, i.e * Supports the Sales Department with any deliveries, shipments, and disbursements of all group equipment and collateral * Updates functions (in book, calendar, or computer) as the group's agenda becomes finalized to minimize space needs and free space for other sales opportunities per request of Sales Management * Notifies the appropriate Director/Sales Manager of any changes or additions to the outlined agenda * Attend specific sales meetings or property-specific meetings * Must be aware of the entire hotel operation * Follow up with group blocks before cut off date with group room pick up and confirming group cut-off date * Answer incoming calls and direct or handle appropriate requests * Provide phone, email, and office coverage to assist customers as needed * Block space, detail and create BEOs for all meetings/events * Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/decor/equipment, securing function space, and more * Prepare group resumes, daily function reports, and BEO packets * Ensure all rooms/event information is distributed throughout the hotel * Resolve any issues, complaints, and or problems that ensure quality product delivery and client satisfaction * Ensure all the billing, commission payments, deposits, etc are correct and processed accordingly * Conduct hotel site tours when needed or appropriate * Assist the Sales Managers with any site visit preparation per their request * Assist Sales Managers with inputting group rooming lists, preparing convention kits and collateral to be used in-house and on sales calls * Type proposals, contracts, and BEOs on a timely basis and create the appropriate file * Responsible for keeping the Sales Managers/Director appropriately informed of all messages taken in their absence * Attend pre-conference meetings to provide client satisfaction * Maintain a professional and friendly relationship with other departments, team members, and guests * Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients * Perform other services and duties as requested by the Sales Managers, Director, and/or General Manager Skills - Strong organizational skills - Excellent time management abilities - Experience in banquet or restaurant event planning - Proficient in budgeting and financial management - Ability to effectively communicate with clients and vendors - Knowledge of catering services and menu selection - Experience in marketing events to attract attendees Job Type: Full-time Pay: $18.50 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * Day shift * Evening shift * Holidays * Monday to Friday * Morning shift * Weekends as needed Experience: * Banquet experience: 1 year (Required) * Marketing: 1 year (Required) * Event planning: 1 year (Required) Ability to Commute: * Durham, NC 27705 (Preferred) Ability to Relocate: * Durham, NC 27705: Relocate before starting work (Required) Work Location: In person