Now Hiring - The Suit Store Outlet - Customer Service/Sales Representative in Paramus, NJ

Full description of the position

Location: 318 Rte 4, Paramus, NJ 07652 Grooms Club is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience. Position Overview: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service/Sales Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location. Key Responsibilities: Customer Communication: * Professionally and promptly handle customer inquiries through phone and email. * Provide product information, sizing guidance, and styling assistance with order-related queries. * Be able to accurately fit the customer and provide recommendations for alterations. * Ensure a positive customer experience by addressing concerns and resolving issues Order Processing and Packaging: * Utilize Shopify to process and fulfill online orders accurately. * Ensure orders are packaged securely and in a presentable manner for shipment. * Coordinate with the warehouse team to manage inventory and monitor stock levels. Large Wedding Groups: * Work closely with wedding parties to coordinate and fulfill bulk orders. * Provide personalized assistance to ensure the wedding group's unique needs are met. * Maintain clear communication throughout the order process. Fitting and Styling In-Person Customers * Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style * Assist customers in selecting appropriate styles, colors, and sizes * Provide guidance on fabric choices and suit accessories * Take accurate measurements for tailoring purposes * Offer insights on current fashion trends and styling tips * Handle any inquiries or concerns regarding the suits or the purchasing process * Process transactions through Shopify POS system * Ensure customer satisfaction by addressing any post-purchase concerns or alterations Shift Requirements: * 35-40 hours per week * Overtime may be offered * At least 2 closing shifts per week * Must be able to work Saturdays 10 a.m. - 9 p.m. * Must be able to open Fridays Expectations * Must have at least 3+ years of experience in Customer Service * Must have at least 3+ years of experience in menswear and retail * Must have experience in Retail Sales * Preferred but not required: Familiarity with Shopify Skill Requirements * Effective Communication * Problem Solving * Positive Attitude * Strong Grammar Skills * Strong Conversational Skills * Effective Time Management * Tech Savvy * Patience * Attention To Detail * Up-Selling and Cross-Selling Skills Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 35 - 40 per week Benefits: * Flexible schedule * Health insurance * Paid time off Shift: * Day shift * Evening shift * Morning shift Ability to Commute: * Paramus, NJ 07652 (Preferred) Ability to Relocate: * Paramus, NJ 07652: Relocate before starting work (Preferred) Work Location: In person