Now Hiring - The Encompass Group, Inc - Professional Services Customer Service Representative in Mesa, AZ

Full description of the position

Are you ready to join an innovative company with a game-changing product in the construction industry? Do you want to be part of a team that sets itself apart with cutting-edge solutions and a strong reputation for excellence? About the Company: Our client, based in Mesa AZ, is a leader in the spray insulation and roofing industry that is looking to add a Customer Service Specialist to their team! Their product is a top performer in extreme weather conditions, offering unmatched durability and protection. With a strong foundation in aerospace expertise and in-house manufacturing, they provide direct solutions to contractors and homeowners, making them a unique and powerful player in the market. What They Offer: * INNOVATION: Work with a product that has been proven to withstand the toughest conditions, including hurricanes. * GROWTH: Join a family-owned business that's in expansion mode, providing you with ample opportunities for career development. * LEADERSHIP: Be part of a team led by an aerospace-savvy CEO, where your contributions will make a direct impact. Key Responsibilities: * Duties will include accurate data entry, customer maintenance and support within our operating systems, and other clerical tasks required to support the outside sales team. * Operate the CRM system and ensure authentic information is available, Salesforce. * Answer phones and direct calls for new and current customers as well as SWD sales employees for assigned territories. * Input and assist with orders (phone and email) * Research and provide order histories, costs, etc. from phone and email requests to customers. * Handle special delivery requests made by SWD customers, such as specific location and time of delivery drop offs Key Qualifications: * One (1) to three (3) years of prior experience working in customer service, inside sales, or account management. * Be a creative thinker and possess the ability to resolve critical problems by delivering solutions. * Possess excellent verbal/written communication skills and ability to pivot quickly on new priorities. * Have the ability to establish and maintain impeccable relationships with our customers. * Computer skills required; Windows, MS Office programs, , SAP, Batchmaster, virtual meeting platforms (Teams, Zoom, Web Ex), Salesforce, and freight broker portals. * CRM experience helpful. Please apply by submitting your resume--we are so excited to meet you! Job Type: Full-time Pay: $50,000.00 - $60,000.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * Day shift Ability to Commute: * Mesa, AZ 85216 (Preferred) Ability to Relocate: * Mesa, AZ 85216: Relocate before starting work (Preferred) Work Location: In person