Now Hiring - FirstService Residential - Regional Director in Nanuet, NY

Full description of the position

Description Job Overview: As a Regional Director you'll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our client with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best. Your Responsibilities: * Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client * Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts * Models company culture, values and brand promise to foster and strengthen client relationships * Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services * Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency * Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives. * Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover * Is accountable for managing FirstService client contracts and obtaining timely renewals * Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing * Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers. * Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities * Regularly influences and mentors community managers and their teams and * communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic * Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results Skills & Qualifications: * Bachelor's degree in business or related field from an accredited college or university * 5 to 7 years' experience in property management, construction or hospitality preferred * Experience in operations, account management or relationship management an asset * Valid state driver's license and state-mandated vehicle insurance. * Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired. * Critical thinking, problem solving, judgement and decision-making abilities are necessary. * Proficiency in computer programs like Microsoft Office, Outlook and Windows required. * Ability to work with sensitive and/or confidential information. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $90,000 - $115,000 annually Job Responsibilities As a Regional Director you'll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our client with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best. Essential Duties & Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. * Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client * Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts * Models company culture, values and brand promise to foster and strengthen client relationships * Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services * Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency * Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives. * Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover * Is accountable for managing FirstService client contracts and obtaining timely renewals * Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing * Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers. * Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities * Regularly influences and mentors community managers and their teams and * communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic * Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results Additional Duties & Responsibilities * Practice and adhere to FirstService Residential Global Service Standards. * Conduct business at all times with the highest standards of personal, professional and ethical conduct. * Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. * May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned. Supervisory Responsibility Directly or indirectly supervise employees. Education & Experience * Bachelor's degree in business or related field from an accredited college or university * 5 to 7 years' experience in property management, construction or hospitality preferred * Experience in operations, account management or relationship management an asset * Valid state driver's license and state-mandated vehicle insurance. * Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired. * Critical thinking, problem solving, judgement and decision-making abilities are necessary. * Proficiency in computer programs like Microsoft Office, Outlook and Windows required. * Ability to work with sensitive and/or confidential information. Knowledge, Skills & Proficiencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. * Knowledge and ability to apply state Statutes and Community's documents. * Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements. * Excellent organization, motivation, leadership, management and interpersonal skills. * Critical thinking, complex problem solving, judgment and decision making ability. * Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments. * Strong verbal, presentation, and written communication skills. Ability to communicate and provide guidance to all employee levels. * Ability to read, analyze and interpret technical procedures, leases and/or regulations. * Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with financial and accounting programs preferred. * Ability to work with sensitive or confidential information. * Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure. * Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities. * Knowledge of mechanical operations of a building and equipment preferred. * Possession of or willingness to obtain CMCA/AMS certification (unless required by state) * General understanding of proposal/bid process Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements / Working Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary. * Must be able to sit and stand for extended periods of time. * Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business. * Must have finger dexterity for typing/using a keyboard. * Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas. * Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates. * Capable of working extended hours, to include evenings, weekends and holidays as necessary. * This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting. * Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills. * Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns. * Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Travel Occasional travel to various sites and/or Regional offices Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.