Now Hiring - Spinnaker Vacation Resorts - Professional Services Confirmation Representative in Hilton Head Island, SC

Full description of the position

WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia - Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company's exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 500 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible. JOB DESCRIPTION SUMMARY The Confirmation Representative is responsible for confirming dates of travel for all guests who are within 21 days of arrival. DUTIES AND RESPONSIBILITIES * Make outbound calls (or receive in bound calls) to guests to confirm dates of travel * Inform guests of trade ups and discounts and make the exchange over the phone * Re-verify that customers are qualified * Re-schedule travel date if needed * Offer incentives to not cancel * Participate in training as required * Represent the company in a Positive and Professional manner * Perform other related duties & special projects as requested * Participate in cross training in other marketing departments (Food & Beverage, Front or Tour Desk) * Provide backup as needed in Food & Beverage, Front or Tour Desk. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED * Ability to speak clearly and effectively * Positive and friendly attitude * Ability to maintain composure during stressful situations * Good customer service skills * Must be computer literate * Open availability for all shift times & days (7 days a week). OPTIONAL SKILLS A PLUS * Knowledge of Spinnaker Resorts and or the timeshare industry * Prior experience in Customer Service, Sales or Telemarketing BENEFITS * Weekly Pay and Direct Deposit * Health Insurance (Medical/Vision/Dental) * Company-Paid Life Insurance * Paid Time Off (PTO) Program * Paid Vacation and Holiday Pay * Fitness Center Reimbursement * Ongoing Professional Development Opportunities * Employee Family & Friends Discounted Stays * Various Employee Discounts (Local Businesses and National Retailers) * Employee Recognition and Appreciation Events * Company-Supplied Uniforms and Equipment (Applicable Positions) * Flexible Work Schedules Job Type: Full-time Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Work Location: In person