Now Hiring - Aurora Stone - Outside Sales Representative in Syracuse, NY

Full description of the position

About the Company: PLEASE APPLY IF YOU LIVE WITHIN REASONABLE DISTANCE FROM SYRACUSE, NY Aurora Stone provides Custom Stone Services including Design, Templating, Fabrication and Installation for Residential and Commercial Projects. Aurora Stone is committed to the highest Standards of Workmanship and Code of Ethics. The ideal candidate will have a passion for sales, excellent communication skills, and practical experience of custom stone services including Design, Templating, Fabrication and Installation of Residential and Commercial projects in the upstate NY area. This role involves generating new business, maintaining client relationships, and ensuring customer satisfaction through comprehensive stone fabrication and installation solutions. When we hire, we look to build lifelong relationships. Good people with great attitudes and work ethics make up our team. Job Title: Outside Sales Representative Reports To: Company Owner Job Summary: The Aurora Stone Sales Representative is responsible for new sales through developing sales strategies for attracting new clients. You will source new sales opportunities and close sales to achieve quotas. You will play a key role in increasing revenue and profits of the company by managing and negotiating with clients, generating leads, and qualifying prospects. Responsibilities include researching sales competition, submitting regular sales reports to management, informing customers of inventory features and benefits, and resolving customer complaints. You will need to create, as well as present, persuasive sales proposals to customers to encourage sales and repeat business. You will work closely with all team members of the Company including Owner, Sales, Production and Accounting to increase sales and ensure the highest standards of customer and client care. Items below will be representative of the knowledge, skills, and abilities necessary to meet the minimum job requirements. Responsibilities: * Premier Customer Service: * Maintain exceptional customer service standards by ensuring customers receive timely and accurate information about our services. * Address customer inquiries, concerns, and complaints in a prompt, timely and professional manner. * Build and maintain strong customer relationships to encourage repeat business and positive reviews. * Communicate with customers and leads to identify and understand their needs, identify and suggest products and services to meet their business needs. * Maintain a high level of product knowledge to accurately answer questions and offer technical advice. * Ensure customer satisfaction through ongoing communication and relationship management, resolve any issues what may arise post-sale. * Maintain communication with each customer, alerting them on new products, services, and enhancements that may be of interest. * Marketing and Business Development: * Collaborate with the Owner to create and execute marketing strategies to attract new customers to maintain healthy gross margins. * Strategically negotiating with potential customers to close sales and ensure profitability goals. * Identify opportunities for business growth, such as expanding services, reaching new markets, or developing strategic partnerships. * Build and maintain a network of sources from which to identify new sales leads. * Conduct face-to-face meetings with clients utilizing various customer sales methods (e.g., repeat customers visits, follow-ups, presentations, door-to-door, etc.). * Continually meeting or exceeding sales and profitability targets by selling company services and/or products to new customers. * Attending industry trade shows to identify potential sales leads and make meaningful contact with potential customers as needed. * Research competitors' products and pricing as well as market conditions of local economy. * Sales and Transactions: * Assist customers with service selection, providing detailed information about features, specifications, and benefits. * Process sales transactions efficiently and accurately using the company software system and business processes. * Maintain and expand client database on an ongoing basis. * Business Reporting: * Maintain and submit detailed metrics (KPIs) to upper management for sales activities including calls, estimates sent, sales orders, lost business, and any customer or vendor relationship problems. * Participate in periodic meetings, phone calls and emails with Owner, Sales, Production, Accounting, and present business/sales data for a discussion as needed. * Work with the Owner on job estimations, proposals, and pricing to properly reflect the company's overhead, burdened labor, and other operating costs to meet profitability targets. * Professional Training: * Stay updated on new products, technologies, and industry trends to provide accurate information to customers. * Participate in training sessions and workshops to enhance service/product knowledge and sales skills. * Compliance and Regulatory Requirements: * Stay informed about industry regulations, safety standards, and environmental laws, ensuring personal and team members full compliance. Qualifications: * High school diploma or equivalent is required, technical certification in a related field is a plus. * Bachelor's degree in Marketing, Sales, Business or related field is preferred. * Previous experience in sales or customer service role, preferably in stone fabrication industry, retail, residential/commercial construction and other similar markets. * At least 3 years of related experience in direct sales. * Proficiency in MS Office (specifically Excel, Word, Outlook) and Google Suite. * Hands-on experience with Office machines including scanners and printers. * Familiar with various sales techniques and pipeline management. * Basic understanding of tools and equipment, ability to read and interpret technical specifications. * Excellent verbal and written communication skills, ability to explain technical information clearly. * Strong interpersonal skills with a customer-centric approach, ability to tactfully handle challenging situations with patience and professionalism. * Excellent time management skills and ability to prioritize work. * Attention to detail and problem-solving skills. * Seeking guidance and direction as necessary for performance of duties. * Respecting the confidentiality of Company, customers, and personnel information. * Maintaining cooperative working relationships with all staff members. * Performing all duties in an independent manner with little supervision. * Always provide proper notification and advance notice of absence. * Maintain a well-groomed, professional appearance, appropriate for the position and situation. * Ability to learn quickly and move on from both success and failures. * Valid Driver's License is required. Measurements of Performance: * Continually meeting or exceeding sales and profitability targets by selling company products and services to the customers. * Manage the company software platform (e.g., Excel spreadsheets, Google Sheets, etc.) to maintain an accurate record of all leads, customer accounts, and sales. * Develop out of the box strategies and models and evaluate their effectiveness for customers. Physical Requirements: * Body Position: 50% sitting, 50% walking and standing. * Body Movements: Must be able to twist and bend to clean, grab files, and organize. * Strength: Must be able to lift up to 20 pounds. Working Conditions: * Combination of Office / Home Office work and occasional field visits to the client sites. * Climate: Office is climate controlled, outside you will be regularly exposed to hot, dusty, cold and/or weather conditions. * Travel: This job may require occasional driving to current and potential clients within 150 miles radius of Syracuse, NY. * Hours: working schedule is flexible Job Type: Contract Pay: $39,000.00 - $80,000.00 per year Benefits: * Flexible schedule * Mileage reimbursement * Travel reimbursement * Work from home Compensation Package: * 1099 contract * Bonus opportunities * Commission only Work Location: Remote