Now Hiring - Bigos Management, Inc - Operations Support Manager in Golden Valley, MN

Full description of the position

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2024 FOR THE 10* _th_* TIME LOCATION: Bigos Management - Golden Valley, MN PAY, BENEFITS**AND PERKS Hiring Pay Range: $70,000 - $85,000/year * Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire * 401(k) Plan with employer match * Ten paid holidays, no waiting period to receive holiday pay * Generous Paid Time Off (PTO) and rollover options * Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities * Company paid benefits including Life Insurance, Short Term and Long Term Disability * Employee Assistance Program (EAP) * Educational Assistance options * Rent discount of 20% * Life Time Fitness Membership discount The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ([please apply online]) SUMMARY The Operations Support Manager is responsible for daily property operations and staff supervision during key position absences, including leasing consultants, assistant property managers, and property managers. They support the portfolio by completing needed tasks including leasing, collections, resident relations, maintenance, team management, and compliance with company safety program, applicable laws, regulations, and company policies. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. ESSENTIAL JOB DUTIES PROPERTY MANAGEMENT * Travel to and work at multiple sites within the assigned Bigos Management property portfolio * Oversee leasing activity to ensure property occupancy is maximized * Supervise the move-in and move-out process, including creating the turnover schedule, performing unit inspections, and coordinating identified work * Manage the rent collection process, including following-up on all delinquent accounts and working through the eviction process as needed * Perform a physical review of the property's assets by assessing property's appearance and condition * Assist with tasks included in the site's daily operations calendar * Positively interact with staff, residents, vendors, contractors, and the community * Comply with all safety program requirements and work to promote safety in the workplace * Make sure all activities at the sites remain compliant with all local, state, federal, and Fair Housing laws * Other duties may be assigned to meet business needs LEADERSHIP * Select, coach, and provide ongoing feedback to the Leasing Support Specialist ensuring high work quality and collaborative interdepartmental relationships * When on site, directly supervise property employees, including coaching, development, and training of all employees * Support on site team member development by educating employees on policies and procedures QUALIFICATIONS Education and Experience: * High school diploma or GED required, Associates degree In Property Management field preferred * Minimum of 3-5 years of Property Management experience, including 1-2 years in a supervisory role as a Property Manager * Experience with Microsoft Office * Yardi Software skills Skills and Abilities: * Fluent in English and skilled in oral and written communication * Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public * Decision-making, problem solving, and time management skills * Ability to handle multiple projects or tasks simultaneously with self-direction * Ability to build authentic relationships, including maintaining trust, effectively listening, and demonstrating patience and empathy * Ability to manage, coach and lead teams * Ability to adapt to diverse work environments quickly and effectively * Knowledge of federal Fair Housing laws and any applicable local housing provisions * Must have reliable transportation and valid state driver's license and proof of insurance * Real Estate Licenses must not be active while working in this role Physical Demands: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to quickly and easily navigate the property/building as required to meet the job functions, including climbing stairs and walking the hallways and common areas. Personal Protective Equipment : None Work Environment : Office working conditions, On property