Now Hiring - National Council of Young Men's Christian Associations of the United States of America - YMCA Arlington Tennis Center - F/T Membership Service Coordinator in Arlington, VA

Full description of the position

. The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility. Position: Full-Time Membership Service Coordinator Salary: $17.00/hr. The YMCA Arlington Tennis & Squash Center is currently recruiting for a Membership Service Coordinator. This position plays a key role in support of the YMCA mission by leading the front desk operations team. The Membership Service Coordinator ensures the reliable and consistent delivery of outstanding customer service to all members and guests and supports the YMCAs ongoing ability to sustain and build capacity to serve the local community. Reporting to the Membership Director. Responsibilities: * The Membership Service Coordinator is responsible for accurate record keeping; billing; data management: implementation of membership/registration records; upholding Y standards and policies; and the smooth function of the front desk. * Maintains an efficient, effective and reliable front desk staff schedule for the Membership Service Representatives. * Demonstrates excellence in performing all the functions of a Member Service Representative. Schedules and assigns functions to Member Service Representatives, as approved by the Membership Director, and ensures work is performed up to standards set by Association and the Membership Director. * Assists Membership Director in responding to member inquiries, correspondence and communication. Takes a proactive role in solving member problems and directing them to the appropriate resources. * Supports Member Service team reports under the direction of the Membership Director. Supports the proper handling of prospects received at the front desk (i.e. handling of telephone inquiries) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) Qualifications: * High school diploma or GED. Bachelors degree preferred. * Minimum of one-year experience working as a YMCA Member Service Representative or one-year related experience working in membership sales/service. * Strong communication and relationship building skills. * A track record of demonstrating initiative, enthusiasm & common sense/good judgement. * Ability to guide, counsel, coordinate & review staff work (supervision/staff development). Leadership, strong organizational, multi-tasking and problem-solving skills. * PC and database management skills with the ability to perform repetitive data entry duties. Schedule: Monday - Thursday 11:00am - 7:00pm Sunday 8:00am - 4:00pm Benefits: We appreciate your talents, hard work and professional dedication and will reward you with a highly competitive salary and benefits package, including a 10% employer-funded retirement plan with vesting after two years of service working 1000 hours compensated time in each of those two years; In addition, we provide employee 403(b) retirement savings plan; ROTH employee retirement plan, high quality healthcare; free YMCA membership for you and your family; a generous paid time off package; numerous professional development opportunities; an exciting and collaborative work environment; and the ability to work with creative, talented and diverse individuals.