Now Hiring - New You Weight and Wellness and Genesis Lifestyle Medicine - Aesthetic Sales Representative in Longview, TX

Full description of the position

Position Summary: Our wellness clinic is seeking a Medical Check-out Receptionist to greet clients as they check-out and offer them friendly and prompt assistance while coordinating the patients care. The Check-Out Receptionist will review the provider's orders to determine the necessary treatment plans and their payment. At checkout, follow up appointments are scheduled with the clients and any outstanding balances are collected for payment. The deposits are collected and balanced as a group and taken to the bank for deposit. The successful candidate will perform checkout responsibilities with a high level of attention to detail and accuracy to preserve outstanding client experiences. Reports to: Clinic Director Flexibility: While this job description is meant to provide an overview and specific responsibilities of the Check-Out Receptionist, ENTA Management reserves the right to make changes, adjustments and revisions, as needed, to this document and will coordinate such modifications with ENTA's Practice Administrator and Physicians. Summary of General Duties: * Greet everyone (clients, visitors, patrons) with friendliness, courtesy, and professionalism. * Check out clients and complete applicable client tracking forms in the Electronic Medical Record (EMR) system. * Schedule client appointments within operational standards and document appropriately. * Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances that are owed at the time of checkout. * Accurately post payments and provide receipts to clients. * Key data into computer to maintain office and patient records. * Reconcile individual daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit. * Collect end-of-day reports and deposits from Check-In staff and Meical Assistants, as needed. * Reconcile deposit for other staff members to confirm deposits balance, prepare a group balance and take the nightly deposit to the bank once balanced following protocols established by practice. * Batch credit card machine at the end of every day. * Obtain required consent forms as needed. * Manage Customer Relationship Management (CRM) and EMR systems: call, text, and e-mail, patients to remind them they are due for appointments, labs, refills, or other follow-up. * Check emails and interoffice communications - respond accordingly to patient or forward to provider to address. * Check telephone notes, prioritize based on importance - respond accordingly or task to provider for response if needed. * Count petty cash to ensure accuracy and document on log daily. * Open and distribute courier box. * Process mail. * Follow the release of information protocol that adheres to HIPAA guidelines to release medical records. * Scan documents. * Import faxes. * Complete all task within the timelines established by the practice. * Document no shows in EMR or paper chart and route task or chart to the provider to sign. * Maintain accuracy of client demographic information by verifying this information at each patient encounter. * Keep Check-Out Desk clean and neat. * Distribute delivery boxes to appropriate staff. Unpack Front Office boxes and distribute. * Report broken equipment or unsafe building areas to the Clinic Director. * Answer the telephone in a warm, friendly manner and within a few rings. * Direct urgent calls to the triage assistant and ensure that action is taken. * Obtain accurate and complete information and forward to the appropriate Medical Assistant/Medical Provider according to practice protocols. * Address patient portal tasks according to practice protocols. * Maintain patient confidentiality with HIPAA compliance. * Perform other duties as assigned or requested. Working Environment: Physical Demands: Average percentage of time during regular shift devoted to: Walking, Squatting, Sitting, Bending, Reaching: 75%, and Standing: 25% Lifting Requirements: 0-40 lbs. with frequency of lifting: 0-25% of the time Additional Physical Demands: Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). Ability to type 40 wpm. Ability to operate multi-line telephone system and computer keyboard. Visual, Hearing, and Mental Demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time. Hearing adequate to perform essential functions such as answering the telephone. Mental capacity adequate to perform essential functions such as quickly and accurately entering payment information, scheduling patients, entering patient demographics and scanning documents with high attention to detail and while working with multiple clients. Ability to deal with unfriendly individuals regarding various situations with constant professionalism, courtesy, and respect, with the ability to handle stress professionally and constructively. Working Conditions: Normal business office environment. Requires individual to be in uniform daily. Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently. Position Requirements: Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Skills commensurate with attainment of high school diploma. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving ambiguity and few concrete variables in standardized situations. Computer Skills: To perform this job successfully, working knowledge of Windows, EMR systems, and Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet Explorer) applications is preferred. Supervisory Responsibilities: This job has no supervisory responsibilities. Other Knowledge, Skills, and Abilities: Working knowledge of general office duties; Excellent verbal and written communication skills; Excellent customer service skills; Excellent telephone skills; Strong organizational skills with the ability to multi-task. The above job summary is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Job Type: Full-time Pay: From $15.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Health insurance Schedule: * Day shift * Monday to Friday * No weekends Application Question(s): * Do you require more than $15.00 per hour base pay plus opportunities for commissions for a medical checkout receptionist position? Ability to Commute: * Longview, TX 75601 (Required) Ability to Relocate: * Longview, TX 75601: Relocate before starting work (Required) Work Location: In person