Now Hiring - ROSALIE RIOS INSURANCE AGENCY, LLC Farmers Insurance - Customer Service Rep in Oxnard, CA

Full description of the position

Job Description Dont wait, take the next step in your career today. ROSALIE RIOS INSURANCE AGENCY, LLC Farmers Insurance in Oxnard, California, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success. Salary: $25000.00 - $75000.00 per year * Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Health Insurance Dental Insurance Vision Insurance Hands on Training Career Growth Opportunities * Responsibilities Develop insurance quotes, make sales presentations, and close sales. Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc. Process customer policy change requests. Secure all Trailing Documents from customers. Handle all incoming claim calls from customers and follow-up. Complete Evidence of Insurance requests. Develop new Financial Services opportunities. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Ask each customer for referrals and explain our referral program. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Prospecting and generating new business through leads & referral sources. Generating insurance quotes. Provide exceptional customer service and support. Be outstanding at relationship building. Develop and maintain client relationships. Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies. Cold call, direct email and perform other lead generation activities. Obtain prospects information such as name, address, vehicle information and enter into quote sheets. Informs customers of promotions and new or upgraded products using prepared scripts. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Maintains phone time or sales quotas as determined by management. Foster strong relationships with our customers to maintain a high level of client retention and product loyalty. Provides on-going support to insurance clients as needed. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Work independently and as part of a team. Assess and identify the wants and needs of your customer(s) over the phone. Handle customer renewals. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Create relationships from a cold start. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Confident, self-starter who works well independently. Must have ability to multi-task. Must be awesome at opening doors and getting appointments from a cold start. Must be highly self-motivated. Professional phone etiquette. Career minded vision. English and Spanish speaking preferred