Now Hiring - August Roofing, Inc. - Professional Services Call Center Representative in Simi Valley, CA

Full description of the position

Call Center Representative Location: Simi Valley, CA | On-site Full-time | Monday Friday, 8:00 AM 5:00 PM Reports to: Marketing Manager Company Overview Founded in 1991, August Roofing & Solar is committed to redefining professionalism in the construction industry. We're proud to offer high- quality roofing and solar solutions across Ventura County, Santa Barbara, and West Los Angeles all while delivering a customer experience built on trust, excellence, and craftsmanship. We're a team of hard-working, humble professionals who take pride in what we do and how we do it. Now, we're looking for a Call Center Representative internally known as Marketing Lead Response Representative to help us grow and make a greater impact! Position Overview As our Marketing Lead Response Representative , you'll be the first point of contact for inbound leads coming from various marketing channels website inquiries, social media, digital ads, and more. Your mission? Engage prospects quickly and effectively, qualify their needs, and schedule appointments for our sales team. You'll play a critical role in our marketing-to-sales pipeline, ensuring every potential customer has a great first experience with our brand. This role is perfect for someone who's personable, quick-thinking, detail- oriented , and passionate about helping people. Key Responsibilities Respond Promptly to Inbound Leads * Quickly respond to leads via phone, email, text, or CRM notifications. * Follow up on web form submissions, ad inquiries, and social media responses. Qualify Prospective Customers * Ask the right questions to determine service needs, timeline, and fit. * Maintain an up-to-date understanding of our roofing and solar offerings. Schedule Appointments for the Sales Team * Coordinate calendars and book appointments for consultations and estimates. * Clearly communicate next steps and ensure smooth handoffs to the sales team. Maintain CRM Accuracy & Lead Tracking * Log all lead interactions, update lead statuses, and ensure all notes are clear and complete. * Track and report conversion rates, response times, and appointment setting performance. Support Marketing Campaigns * Follow up with leads generated through campaigns and nurture long-term prospects. * Provide feedback to the marketing team on lead quality and patterns. Qualifications 2+ years of experience in a customer service, lead response, inside sales, or marketing support role. Strong communication skills confident, clear, and friendly on the phone and in writing. Ability to manage multiple lead channels with attention to detail and speed. Familiarity with CRM platforms and lead tracking tools (HubSpot, Salesforce, etc.). Self-motivated, dependable, and goal-driven. Experience in construction, solar, or home services is a plus , but not required. What You'll Gain Meaningful Work Be the voice of the brand and help homeowners take the first step toward better solutions. Growth Opportunities This role is a launchpad to marketing, sales, or operations leadership. Competitive Pay $20 - $23/hr + bonus opportunities based on correctly set leads Amazing Benefits : * Medical, Dental, Vision (dental & vision at no cost to you) * Company-paid Life Insurance * 401(k) Retirement Plan * Paid Time Off: 5 vacation, 5 sick leave, and 6 paid holidays per Year Join a Team That Values Your Voice At August Roofing & Solar, your role matters. Every lead you respond to helps us grow our reach and serve our community. If you're passionate about connecting with people and want to be part of a positive, purpose-driven company we'd love to hear from you! If you would like to learn more about what makes August Roofing and Solar Unique check out our YouTube Channel Apply today and let's grow together