Now Hiring - Lakeside International Trucks - Inside Parts Sales Representative in Janesville, WI

Full description of the position

Overview This developmental role is responsible for assisting in the scheduling repairs, assigning jobs, monitoring progress and providing excellent customer service. Under the supervision of the Service team, communicate with customers frequently on progress or issues uncovered; present additional work as needed and convey expected completion time frame. Responsible for maintaining service records and presenting in a professional manner. Responsibilities: Schedule maintenance work and advise customer of completion time Assign maintenance work and track progress Handle customer inquiries regarding service work and parts requests Enter labor charges on repair orders and assure accuracy of repair order information Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders Promote specials and promotions; suggest associated service work and offer other dealerships services as appropriate, i.e. truck rental Determine parts availability, price information and document as necessary Provide parts to customers from stock, procuring locally or creating parts order as directed Build relationships and provide quality customer service with a sense of urgency Any other assigned duties delegated by Manager Qualifications: Knowledge of customer maintenance needs Mechanical aptitude required Ability to thrive in a fast-paced environment Ability to relate to customers in a positive and professional manner Working knowledge of dealer systems The ability to identify priorities and plan accordingly to meet deadlines and prepare for potential contingencies Communicates information in a direct, concise, and unambiguous manner to ensure messages are fully and accurately understood Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance The ability to operate under high pressure situations and maintain self- composure in the face of challenging circumstances Possesses exceptional organizational, multi-tasking, and time management skills Educational Requirements: High school graduate or equivalent Learn more about us here.*We 've come a long way in 40 years. LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER