Now Hiring - Open DG - The UPS Store Retail Sales Associate in Cambridge, MA

Full description of the position

Benefits: * Bonus based on performance * Competitive salary * Employee discounts * Paid time off The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best- value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES * Delivers outstanding customer service to walk-in customers and telephone inquiries * Continuously practices good listening skills with customers, UPS Store team members, and leadership * Takes ownership of the customer's shipping needs and offers viable solutions * Takes action to learn all product and service offerings, alternative solutions, and industry trends * Operates all equipment, software, and devices expertly and is willing to teach others * Maintains a clean, organized, and safe working environment * Performs other duties as assigned QUALIFICATIONS * High school diploma or GED required * Retail/customer service experience * Good communication and people skills * Able to cross-sell and up-sell products and services * Excellent packing skills * Strong computer skills, including Microsoft Office and Adobe Suites * Strong verbal and written communication skills, including spelling and math * Prompt, reliable, and responsible * Able to lift 50+ pounds * Must be able to work Saturday and Sundays * Ability to stand for extended periods of time * Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area. * Perform end of day duties: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure. * Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.