Now Hiring - Epoch Residential, Inc. - Leasing Consultant in Orlando, FL

Full description of the position

* LOOKING FOR FULL TIME OR PART TIME APPLICANTS * BRISOLE APARTMENTS * BRAND NEW LEASE UP COMMUNITY * OPENING SUMMER 2025 Epoch Residential seeks talented, motivated, qualified individuals to join our team. Here at Epoch, we strive to be leaders in multi-family development, construction, and management; and we know that starts with hiring the right people. JOB SUMMARY: As a Leasing Consultant at Epoch Residential, you play an important role with the onsite management team. Our Leasing Consultants look forward to working with an exceptionally skilled and highly trained team. They are the people who make a big impact in many small ways - a friendly smile, a welcoming handshake, a genuine interest in the people walking through the property office door. This diverse role combines sales, customer service, and marketing to lease luxury apartment homes and build excellent relationships with guests and residents. As an Epoch leasing consultant, you will sell superior amenities and first-class service guarantees that have become synonymous with the Epoch brand and reputation. The ideal candidate will be proactive in anticipating and exceeding expectations in all areas of the Leasing Consultant role. SUPERVISES: None SUPERVISED BY: Community Manager ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Leasing a. Sell property's products and services to prospects b. Maintain thorough product knowledge of the property, sister properties and competitors c. Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads d. Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases. e. Ensure guest cards are complete, entered into the property management software, and follow up is completed for prospects. f. Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all 5 senses and is impeccably clean, if necessary spot cleaning to maintain the high standard of which Epoch is synonymous with. 2. Resident Relations a. Develop and maintain first class customer service relationships with prospects and residents b. Manage and resolve resident concerns. c. Monitor outstanding work orders and constantly communicates with maintenance staff to insure 24-hour guarantee. d. Plan, organize and conduct resident functions as needed and as directed by Community Manager. 3. Administrative a. Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing housing applications, preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations. b. Assist in acting as a Risk Manager to ensure the safety and well-being of our residents and property. This would include but not be limited to routine property inspections to look for safety hazards and potential criminal activity. c. General clerical assistance including but not limited to answering phones, taking messages, managing the facilities/work orders in the property management software, filing, and ordering office supplies. Qualifications * Strong customer service skills * Knowledge of property management and leasing processes * Familiarity with Fair Housing regulations * Proficiency in Yardi and OneSite software * Understanding of landlord-tenant law and conflict management * Excellent negotiation and communication abilities * Administrative experience with data entry and filing systems Job Types: Full-time, Part-time Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Schedule: * 8 hour shift * Weekends as needed Work Location: In person