Now Hiring - DONELSON'S CATERING - Sales & Catering Specialist in Cordova, TN

Full description of the position

We are seeking a motivated and results-driven Sales Specialist to join our dynamic team. The ideal candidate will possess a strong background in inside sales and business development, with a focus on technology and technical sales. As a Sales Specialist, you will play a crucial role in analyzing market trends, managing client relationships, and driving sales growth within the B2B sector. Your ability to engage in cold calling and develop effective sales strategies will be essential for success in this position. Job Description: The position manages clients from the initial inquiry through contracting, planning, and fulfillment, sells catering, weddings and special events. KEY RESPONSIBILITIES: Maximizing Catering Revenue Negotiate and contract with catering customers to maximize the most revenue is generated and that the companies goals are being met for quality and event execution. Consistently prospect for new clients and events. Driving Customer Satisfaction Consistently review/measure customer service through customer contact. Continue to drive high customer satisfaction through working with vendors and culinary and banquet team to ensure that customer expectations are being met or exceeded. Manage customer relationships on daily basis. ESSENTIAL FUNCTIONS: * Solicit, negotiate and book new and repeat business through telephone prospecting, outside calls, mailings, site inspections and written communication. * Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. * Complete contracts, prepare appropriate paperwork, including banquet event orders, coordinate with the appropriate team members to resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction * Utilizing Sales Platform to track accounts, bookings, contacts, and prepare correspondence to customers, internal booking reports and file maintenance. * Knowledge of industry trends, competition, and key customers of the facility. * Drive customer loyalty through excellent customer service throughout the sales process. Serve the customer by understanding their needs and recommending appropriate features and services that best meet their needs. * Ability to develop and execute action plans to be able to meet/exceed predetermined goals for position and team as a whole. * Conducts/Participates in meetings such as: Site Inspections, Planning Meetings, Department Meetings, BEO Meetings, Pre and Post meetings. * Create and Distribute within established time frame, correspondence and paperwork to include but not limited to, BEO's and Catering diagrams. * Perform special projects and other responsibilities as assigned and participate in as requested. Knowledge, Skills & Ability Requirements * A degree in hospitality or business management is an asset but not required. * Must have a minimum of 3+ years of sales and catering experience. * Excellent communication and guest relation skills in English * The ability to work well with a large group of people in a team environment * Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results * Must maintain composure and objectivity under pressure * Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests * Must be able to multi-task, have strong organizational & decision-making Qualification Standards: Education: High school or equivalent education required. Bachelor's Degree preferred. Experience: Prior sales and hospitality experience required. Knowledge of the Memphis market preferred. Grooming: All employees must maintain a neat, clean and well-groomed appearance per company guidelines. Job Types: Full-time, Part-time Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * Weekends as needed Work Location: In person