Now Hiring - Integrity Fencing Company LLC - Professional Services Retail Sales Representative & Front Desk Receptionist in Littleton, CO

Full description of the position

Sales and Customer Service Engagement: Retail Sales Representative & Front Desk Receptionist Position Overview: The primary function of this role is Retail Sales, which is responsible for engaging customers to promote, sell, and provide guidance on fence products and related services. In addition to Retail Sales, this position serves as the first point of contact for visitors and clients, providing a welcoming and professional presence for the organization. This role requires strong interpersonal skills, in-depth product knowledge, and the ability to deliver excellent customer service. This role involves managing front desk operations, handling incoming communications, and ensuring the smooth flow of administrative tasks. The representative will work closely with team members to achieve sales goals, maintain store appearance, and ensure customer satisfaction. Key Responsibilities: * Assist customers in selecting appropriate fence products based on their needs, preferences, and budgets. * Demonstrate a deep understanding of product features, materials, installation options, and warranty details. * Upsell and cross-sell additional products and services to maximize sales opportunities. * Greet visitors, clients, and employees with friendly and professional demeanor. * Address inquiries, provide information, and direct individuals to the appropriate department or contact person Product Knowledge and Inventory Management: * Stay updated on the latest trends and developments in fencing products and services. * Ensure products are displayed effectively and stock levels are maintained. * Coordinate with the inventory team to order and restock popular items. Telephone and Communication Management: * Prepare and process quotes, invoices, and other sales documentation. * Provide accurate measurements and specifications for custom fence orders. * Address customer inquiries and resolve complaints professionally and efficiently. * Answer, screen, and route incoming calls efficiently while providing accurate information. * Take and relay messages promptly and ensure follow-ups where necessary. * Respond to emails and other communications related to the front desk in a timely manner. Team Collaboration and Team Support: * Participate in team meetings to share insights and updates on front desk operations. * Schedule appointments and meetings for staff, ensuring proper time management and calendar organization. * Act as a liaison between visitors and internal staff to facilitate smooth communication. * Provide support to other departments as requested, such as assisting with events or projects. Administrative Support and Front Desk Organization: * Handle incoming and outgoing mail, packages, and deliveries, ensuring timely distribution. * Assist with basic administrative tasks, including data entry, filing, and preparing documents. * Maintain and update records or databases relevant to front desk operations. * Ensure the reception area is clean, organized, and well-stocked with necessary supplies. * Monitor and replenish office supplies, coordinating reorders with the appropriate department. * Report any maintenance or technical issues related to the front office area. Qualifications: * High school diploma or equivalent; additional certifications in Office Administration or Customer Service are a plus. * Proven experience in sales, preferably in the construction industry or related fields, with a minimum of 1-2 years of sales experience. * Strong interpersonal and communication skills, with the ability to build rapport and influence decision-makers. * Knowledge of fencing products, materials, and installation techniques is a plus. * Demonstrated ability to work independently, prioritize tasks, and manage time effectively. * Proficiency in using CRM software, Microsoft Office Suite, and other sales tools. * Valid driver's license and reliable transportation. * Bilingual (Spanish) would be a plus. Salary: The hourly range is $19.00 - $23.00 USD depending upon experience. Benefits: You will also have access to multiple health insurance options, accident insurance and life insurance. Additional Information: This position is onsite Monday - Friday, 8:00am - 4:30pm. Job Type: Full-time Pay: $19.00 - $23.00 per hour Expected hours: 40.00 per week Benefits: * Dental insurance * Health insurance * Vision insurance Shift: * 8 hour shift Work Location: In person