Now Hiring - Graytitude Inc. - Customer Solutions Representative (Inside Sales) from Aerospace and Defense in Woburn, MA

Full description of the position

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team from Aerospace and Defense Companies. In this role, you will support our customers, Managing order entry, quote/opportunity coordination, and general project communication. This critical member of the commercial team is the front line to our customers. A candidate must be strongly motivated to provide a "best in class" customer experience. Duties * Support customers by entering and managing purchase orders and delivery dates in our ERP system * Continuously monitor customer portals or any method of communication used by our customers * Support the commercial team by: * Facilitating RFQ's internally, track progress with estimating to ensure prompt completion, send completed quotes to customers as needed in collaboration with outside sales. * Collaborate with the outside sales team to manage the SF.com pipeline, including SF.com opportunity entry as needed to support customers. * Set pricing within general guidelines or with collaboration from outside sales as needed. * Validate incoming orders for accuracy (Drawing Rev's, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.) * Coordinate a contract review with all relevant internal stakeholders to ensure prompt confirmation to customers * Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org * Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed * Function as "account owner" for small to mid-size customers with support from BDE's/Account Managers situationally, including all SF.com management, price setting within guidelines, quote submission to customer, etc. * Promptly answer or return customer phone calls and emails. * Collaborate with program management to troubleshoot, research, resolve and escalate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc. * Research customer complaints and support sales team in resolution. * Reports to the Customer Solutions Manager. Qualifications Basic * Associates Degree (experience acceptable in place of degree) * Computer organizational skills * 2+ years of experience using Microsoft Office * 2+ years of customer service/inside sales experience * Experience with contracts/WAWF * Experience working with Aerospace and Defense Companies in the past * Experience working in a fast-paced, multitasking office environment Preferred * Bachelor's degree in business or technical discipline * 2+ years of experience using a CRM software, such as Salesforce * Experience using MRP/ERP system such as Oracle (extremely desirable) * Ability to read blueprints/technical drawings * Previous quoting experience * Manufacturing environment experience Join our team as a Customer Service Representative where your contributions will make a difference in our customers' experiences! Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: * 401(k) * Health insurance Shift: * Day shift Experience: * Microsoft Office: 2 years (Required) * Customer service: 2 years (Required) * Salesforce: 2 years (Preferred) * Oracle: 2 years (Preferred) * WAWF: 2 years (Required) * Aerospace and Defense Companies: 2 years (Required) Ability to Commute: * Woburn, MA 01801 (Preferred) Ability to Relocate: * Woburn, MA 01801: Relocate before starting work (Preferred) Work Location: In person