Now Hiring - Total Quality Consulting Inc - Call Center Representative in Ventura, CA

Full description of the position

Key Responsibilities: * Identify the financial needs of each member and recommend products or services to improve their financial life. * Promptly answer all incoming calls with courtesy and efficiency. * Assist members with general credit union information, including products, hours, and locations. * Process new account requests via the Internet and notify applicants of their status. * Perform account servicing functions like processing transfers, cash advances, and other transactions. * Educate and assist members with electronic services, such as PCAccess, SmartPay, POP Money, Finance Works, Mobile Banking, and eStatements. * Refer interested members to the Loan Sales Team for consumer lending and the Mortgage Department for real estate lending. * Perform other fun and meaningful duties as assigned. Requirements: * High School diploma or GED. * Six months of experience in a sales, service, and/or call center environment. Physical Requirements: * This role involves talking, hearing, and using your hands for keyboarding. * Be prepared for lots of phone work and sitting for long periods. We've got a comfy chair waiting for you! *Work Environment & Schedule: * Work in a well-lit, climate-controlled office with moderate noise levels. * Flexible work hours: Approximately 29 to 40 hours per week with some occasional overtime. Job Type: Full-time Pay: $17.53 - $21.91 per hour Expected hours: 40 per week People with a criminal record are encouraged to apply Work Location: In person