Now Hiring - FH & W - Professional Services Customer Experience Representative in Coppell, TX

Full description of the position

Join Our Team at FH &W - Where Food, Job Enjoyment and Teamwork Meet! Are you passionate about food? Thrive in a fast-paced environment? Love collaborating with others and making a difference? Then come join Forbes Hever & Wallace (FH&W) - a highly respected manufacturer's rep agency serving the ever-exciting foodservice industry! We work with some of the coolest customers around - from restaurants and schools to anyone feeding the public - and every day brings something new. Whether we're hosting menu tastings in our full test kitchen, helping customers find the perfect solution, or cooking up ideas in group meetings, there's never a dull moment here. Our team is energetic, supportive, and committed to helping each other (and our customers) succeed. If you love food, working with a tight knit crew, and being part of a growing company, you'll fit right in. What You 'll Do: * Prepare price quotes by reading specs, drawings, and working with the awesome foodservice brands we represent (we'll teach you how to use our quoting software, AutoQuotes). * Be the go-to for customer and sales team support - answering questions, tracking orders, and making life easier via phone and email. * Maintain and update customer info in our CRM (we promise, it's not scary!). * Follow up on quotes and public bid projects with speed and a smile. * Attend product trainings and team meetings - sometimes with cool out-of-town trips. * Stay sharp and knowledgeable about the equipment and supplies we rep. * Jump in on special projects when needed - there's always something exciting happening! What You Bring to the Table: * High school diploma required. * 2+ years in customer service (foodservice experience is a big plus!). * Solid skills with Excel, Outlook, TEAMS and Word. * Strong grammar, communication, and attention to detail (we're team "spell check"). * A fun, positive attitude and ability to keep up in a busy environment. * Professionalism with a side of personality - we love all types! Perks & Benefits: * Salary based on experience. * Health insurance, long-term care insurance, vision & dental options. * 401K + company profit sharing (we share success!). * Generous vacation and personal time. * Paid expenses when you travel. * On-staff corporate chef (yes, seriously) - and taste testers are always needed! * A company culture that actually believes in work/life harmony. * An opportunity to grow your skills and career in a booming, food-loving industry. At FH&W, you 're not just joining a team - you're joining a family that loves food, loves our customers, and loves helping each other thrive. Come grow with us and make every day exciting! Job Type: Full-time Pay: From $51,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Professional development assistance * Vision insurance Application Question(s): * "What does customer success mean to you, and how do you recognize when a client might leave? What steps would you take to keep them engaged?" Ability to Commute: * Coppell, TX (Required) Work Location: In person