Now Hiring - Holman, Inc. - Product Genius - Audi Cary in Cary, NC

Full description of the position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What 's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Audi Caryis looking for a Product Genius to join their team and the Holman Family! What will you do? The Product Genius will focus on educating customers on the latest and greatest technology in their new car. After the sale of the car, the Product Genius will meet with the client to answer all questions in regards to operation of their vehicle. They will make follow-up calls after the purchase to ensure customer satisfaction. * Maintain a complete understanding of all technological aspects of vehicles * Communicate effective, efficiently and timely to all guests * Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process * Thoroughly complete all associate paperwork with the delivery * Maintain a professional image in appearance, words and actions What are you looking for? * Must have a valid driver's license with excellent driving record * 2-5+ years of customer service experience * Must maintain a complete understanding of all technological aspects of vehicles * Communicate effective, efficiently and timely to all guests * Follow-up with customers in a timely manner and schedule initial service appointment * Have the ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules * Introduce customers to the service department team and assist with any follow-up questions Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [please apply online] __ This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.