Now Hiring - United Church Homes - Community Engagement Coordinator in Brunswick, OH

Full description of the position

POSITION SUMMARY The Community Engagement Coordinator plays a vital role in creating a vibrant, connected, and supportive living environment for our senior residents. By performing as both a "NaviGuide" and a day-to-day support assistant to the Property Manager, this individual will be responsible for coordinating resident programs and events, supporting leasing efforts, and fostering meaningful relationships within the community. The ideal candidate is energetic, compassionate, highly organized, and passionate about enriching the lives of older adults. The position is focused on resident customer service and assists in managing the operations, marketing and leasing activity, renewals and communications of the assigned senior living community. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Key Responsibilities Resident Engagement & Support - NaviGuide Role In a matrix reporting role to the Director, UCH Engage, this position shall: * Provide on-site support and act as a friendly, go-to resource for residents for issues related to Social Determinants of Health (ie: provides referrals to: Home care, meal delivery, transportation, etc.) * Develop, plan, and implement social, educational, and wellness programs tailored to senior residents' interests and needs. * Encourage resident participation and promote a sense of community through regular engagement. Welcome new residents and coordinate move-in orientations. Leasing Support * Assist with leasing activities including tours, application processing, and lease signings as needed. * Help maintain occupancy goals by supporting marketing and outreach efforts. * Provide excellent customer service to prospective residents and their families. * Maintain accurate event calendars, participation records, and resident communications. * Develop relationships with local service providers, non-profits, and vendors to bring in engaging and beneficial programming. * Assists with newsletters, bulletin boards, and flyers to keep residents informed. Assist - Property Manager As directed by the Property Manager, this position shall: * Assist with the leasing process from start to finish, ensuring all documentation is accurate and up to date. * Assists in conducting property tours for prospective tenants, highlighting features and benefits to drive leasing success. * Assist in processing lease applications, renewals, and terminations, ensuring all documentation is accurate and up to date. * Assists with Yardi data entry as directed by the Property Manager. * Fill the role of acting Property Manager in their absence. * Perform any other duties as required or assigned. POSITION QUALIFICATIONS Competency Statement(s) * Management Skills - Ability to organize and direct oneself and effectively supervise others. * Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. * Interpersonal - Ability to get along well with a variety of personalities and individuals. * Presentation Skills - Ability to effectively present information publicly. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Communication, Written - Ability to communicate in writing clearly and concisely. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. * Decision Making - Ability to make critical decisions while following company procedures. Education: High School Graduate or General Education Degree (GED): Required Experience: Two (2) years of business office experience required Computer Skills: Must be able to proficiently operate a computer, the Internet, Microsoft Office including Word and Excel, email and other relevant software, and basic office equipment; proficient in Yardi property management software or other similar property management software preferred *Certifications & Licenses: * Must have a valid driver's license Other Requirements: Must have strong interpersonal skills and ability to resolve challenges and conflicts; Must exhibit a high degree of concern for and patience with others; Must have the ability to utilize basic mathematic skills and be able to write routine reports and correspondence; Must have strong problem-solving skills; Must be highly organized, detail-oriented, flexible and adaptable and able to multitask; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook. WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may require minimal travel required to complete assignments or evaluations of potential residents, also to attend seminars and corporate meetings. While performing the duties of this job, the employee must be able to work inside well-lighted, well-ventilated areas with possible exposure to disagreeable conditions, including odors, infections, illness, and physical contact from disruptive residents. The noise level in the work environment is usually moderate. Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: * 403(b) * 403(b) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * 8 hour shift License/Certification: * Driver's License (Required) Ability to Commute: * Brunswick, OH 44212 (Required) Ability to Relocate: * Brunswick, OH 44212: Relocate before starting work (Required) Work Location: In person