Now Hiring - Baker Motor Company - Customer Service Agent - BDC Rep in Charleston, SC

Full description of the position

Summary: Business Development Center Representatives are responsible for lead generation activities in support of the company's sales and service goals. Experience in either a Call Center, Customer Service or an Automobile Business Development Center environment is preferred. You'll be responsible for answering inbound service calls setting appointments ~ and other service related activates in support of the business. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales or service appointments. * Log ALL customer comments into CRM system. * Re-schedule "no-show" customer appointments. * Follow-up with appropriate departments to determine if the appointment was kept and what the outcome was. Schedule future contact as needed. * Purify and update customer changes in database. * Contact current customer base on current marketing incentives. * Respond to customer website request (internet inquiries). * Contact internet clients via e-mail and phone to schedule an appointment. * Notify necessary departments to inform of appointments set. * Forward ANY customers concerns to the correct department Manager and follow-up. Job Requirements * Pleasant and engaging phone person * Dealership experience preferred * Call Center experience a plus * Strong phone and written customer communication skills * Proven track record * Strong record of positive Customer Satisfaction results * Team-oriented * Submit to and successfully complete background check and pre-employment drug test * Valid driver's license with good driving record Competitive Salary / Commission, Health, Vision, Dental, 401 K match, Employee discounts. Job Types: Full-time, Part-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Education: * High school or equivalent (Preferred) Experience: * BDC / Call Center: 1 year (Preferred) License/Certification: * Driver's License (Required) Work Location: In person