Now Hiring - Giant Manufacturing Co., Ltd. - After Sales Technical Representative in Thousand Oaks, CA

Full description of the position

Job Summary: The After Sales Tech Rep is responsible for working with Giant Retailers, the Giant Sales Team, and consumers in order to answer technical questions related to Giant Branded Products. This position is also responsible for processing warranty claims and after sales service related orders. Job Responsibilities: * Handles all incoming communications (emails, phone calls, voicemails etc.) from retailers, consumers, and Account Executives for warranty and technical issues according to the guideline set by the department * Responsible in processing and solving warranties complaints submitted through the G-Store online warranty module according to the department policies and guidelines * Ensuring all required information is submitted by the Giant dealer and recorded in AX * Handles warranty returns - inspection and response * Uses available inventory to resolve warranty and after sales service issues * To engage in service parts sales activities to dealers to ensure Giant customers can receive the best after sales service experience from Giant dealers * Assists with operation of Giant Service Center * Reports quality issues to factory via the Quality Improvement Request process based on department policy - follows up with factories/manager as needed * Packs and ships warranty and service related items as needed * Assists with parts ordering and item receiving/put-away * Complete required trainings and continue keeping up with the required product and technical knowledge so to able to handle all questions regarding technical information for all Giant, Liv, Momentum, and Cadex branded product produced within the past 4 years * Assists with reworks and recalls as needed * Assist to develop and also follow all S.O.P.'s, manuals etc. for the department and also Giant dealers * Assist the department with additional tasks as needed * Abide by all company culture, policies and values * Identify and provide suggestions of operation and service improvements * Engage with company culture and have fun! Job Qualifications * High technical knowledge of bicycles is essential * Strong customer service and administrative skills are essential * High level computer skills and familiarity with popular application software * High level of organizational skills, attention to detail, and a strong work ethic * Calm demeanor and positive attitude in the face of challenging situations and conversations * Good oral and written communication skills * Ability and commitment to problem solve and work independently * 3 + years bicycle industry experience preferred * Outdoor lifestyle interests preferred * Full time, non-exempt position * Must have own vehicle and valid driver's license This position is based out of our corporate office in Newbury Park, CA. No remote opportunity. Qualified candidates, please send your cover letter with a resume to [please apply online]