Now Hiring - Spartan Surfaces - Customer Service Representative in Bel Air, MD

Full description of the position

About Us At Spartan Surfaces , we're redefining commercial flooring sales and distribution. Our innovative, fast-paced team thrives on trust, collaboration, and meaningful relationships. As we continue to grow, we're looking for passionate problem-solvers who make every customer interaction count. What You 'll Do Customer Support - Be the friendly, knowledgeable voice our customers rely on. Handle inquiries via phone, email, and chat, ensuring quick, accurate resolutions. Order Management - Process customer orders efficiently, ensuring seamless coordination with other departments for on-time delivery. Issue Resolution - Address concerns with patience and professionalism, escalating complex issues when necessary. Product Expertise - Gain in-depth knowledge of our products and services to provide valuable insights and recommendations. Team Collaboration - Work closely with colleagues across departments to create a seamless customer experience. Participate in training sessions and team meetings to enhance your skills. Performance Excellence - Meet or exceed key performance metrics, including response time, resolution efficiency, and customer satisfaction. What You Bring Exceptional Communication - You engage naturally with people and make complex information easy to understand. Problem-Solving Skills - You think quickly, finding creative solutions to customer challenges. Customer-First Mentality - You take pride in delivering outstanding service and support. Team Player & Adaptability - You thrive in a collaborative, fast-paced environment. Tech-Savvy - You're comfortable with Microsoft Outlook and other essential software tools. Why Join Spartan Surfaces? Competitive Salary - Your hard work is valued and rewarded. Time Off Benefits - Enjoy paid time off, sick time, and paid holidays. Comprehensive Health Coverage - Medical, dental, and vision insurance to keep you and your family covered. 401(k) with Company Match - Invest in your future with our retirement plan. Company-Paid Benefits - Short-term disability and life insurance at no cost to you. Additional Voluntary Benefits - Options like long-term disability, critical illness, accident insurance, and more! Career Growth & Development - Training and opportunities to advance your career. Collaborative, People-First Culture - Be part of a team that values connection and innovation. Are you ready to make a difference? Join us and be part of something bigger! Spartan is committed to building a diverse and inclusive workplace where everyone belongs. We welcome applicants from all backgrounds and do not discriminate. If you need a reasonable accommodation during the hiring process, please email us at [please apply online] --we're happy to help. Job Type: Full-time Pay: From $21.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Vision insurance Shift: * 8 hour shift * Day shift People with a criminal record are encouraged to apply Experience: * Customer Service: 1 year (Required) Ability to Commute: * Bel Air, MD 21014 (Required) Ability to Relocate: * Bel Air, MD 21014: Relocate before starting work (Required) Work Location: In person