Now Hiring - Misch Instruments - Personal Lines Insurance Account Manager in Skokie, IL

Full description of the position

We are a well-established independent insurance agency in Skokie, IL, specializing in personalized home, auto, life, health, and business insurance solutions. As a Trusted Choice agency , we are committed to exceptional client service and long-term relationships. * Position Overview: We are seeking a Personal Lines CSR to join our growing team. This individual will be responsible for servicing and managing personal lines insurance policies , providing exceptional customer service, and ensuring client satisfaction. The ideal candidate will have insurance industry experience , strong communication skills, and a passion for helping clients protect what matters most. * Key Responsibilities: * Client Servicing: Manage a book of personal lines clients, handling policy inquiries, endorsements, renewals, and coverage changes. * Claims Assistance: Guide clients through the claims process, ensuring a smooth experience and acting as a liaison with carriers. * Policy Reviews Renewals: Conduct proactive policy reviews to identify coverage gaps and recommend appropriate solutions. * Cross-Selling Retention: Identify opportunities to offer additional coverage options (home, auto, umbrella) to existing clients. * Carrier Vendor Liaison: Work closely with insurance carriers to obtain quotes, process applications, and resolve issues. * Documentation Compliance: Maintain accurate records in the agency management system and ensure compliance with insurance regulations. Qualifications Skills: * 2+ years of experience in personal lines insurance (Independent Agency experience preferred). * Active Property Casualty (PC) License (preferred or willing to obtain). * Proficiency in agency management software (AMS360, Applied Epic, HawkSoft, or similar). * Strong customer service, problem-solving, and communication skills. * Detail-oriented with the ability to multitask in a fast-paced environment. * Familiarity with Illinois personal insurance market and carrier products is a plus. * Ready to Join Our Team?* If you're an experienced Personal Lines CSR looking for a client-focused, supportive agency where you can grow your career, we'd love to hear from you!