Now Hiring - Charleston Harbor Tours & Events - Inbound Sales Representative & Customer Service in Charleston, SC

Full description of the position

Join Our Team! Inbound Sales & Customer Service Associate Charleston Harbor Tours & Adventure Sightseeing - Charleston, SC Charleston Harbor Tours and Adventure Sightseeing, a locally owned and operated tour company, are looking for energetic and enthusiastic Inbound Sales & Customer Service Associates to join our team! If you love sharing Charleston's history and helping visitors create unforgettable experiences, this is the perfect opportunity for you. Why Join Us? * Be part of a locally owned business with a passion for showcasing Charleston * Work in a fun, fast-paced environment in the heart of the tourism industry * Engage with customers, helping them book memorable harbor cruises and bus tours * Competitive pay with performance incentives * Flexible scheduling options * Enjoy free or discounted tours & attractions What You'll Do: * Handle inbound calls, emails, and online inquiries about our harbor cruises and bus tours * Assist customers with reservations, ticketing, and general tour information * Provide exceptional customer service to ensure guests have an amazing experience * Work closely with our operations team to ensure smooth tour logistics Who We're Looking For: * A people person with excellent communication skills * Customer service or sales experience preferred, but not required * Comfortable with computers, online booking systems, and multitasking * Enthusiastic about Charleston's history, harbor cruises, and tourism If you love working with people, selling exciting experiences, and being part of a locally owned company, we want to hear from you! Apply Today! SIGN ON BONUS - $500 Job Duties include: * Thorough knowledge of all 4 markets and all tour products offered. * Working with bus Tour Guides to keep guest manifests up to date, and support any daily issues they have in the field. * Working directly with customers and hotel/hospitality partners on taking reservations and selling tours. * Providing phone, email and text based customer support for tour sales for both the bus and boat tour based divisions of the company. * Working some shifts assigned to our in person ticket kiosk in Charleston located at our main vessel departure location. We are one of the top rated tour operators in Charleston offering sightseeing tours in 25 passenger mini buses, harbor tours, sailing excursions, as well as private charters and events. Qualifications Required: * Ability to juggle many tasks and deal with different personalities at one time * Customer Service experience and a passion for working in customer service * Friendly and professional phone demeanor * Interest in working in the hospitality industry and knowledge of the Charleston area * Computer skills: ability to use the MS office suite and navigate the internet, as well as learn our specific Point of Sale and reservations programs systems. * Understanding of and ability to engage in proper business phone etiquette Preferred Qualifications * A minimum 2 years experience in customer service, Charleston specific tourism related experience is a plus! * Previous Hospitality or Call Center experience * Minimum of Associates Degree The position pays $17.00 - 20.00 an hour to start based on experience. Discounts and free admission to many area attractions, as well as to company tours and events are employment perks! Casual, fun company focused on creating great guest experiences. Company subsidized Health, Dental & Vision insurance plus Paid time off for full time non seasonal employees. Submit a cover letter or statement of interest in the position along with your resume! This position will be a mix of office and in person shifts at the ticket kiosk. * Sign on Bonus payable at 90 days of employment Benefit Conditions: * Only full-time employees eligible Work Remotely * No Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Work Location: In person