Now Hiring - Dillingham Insurance - Assistant Account Manager Employee Benefits in Oklahoma City, OK

Full description of the position

The Assistant Account Manager Employee Benefits plays a critical role in supporting the account management team by assisting with the day-to-day servicing of employee benefits clients. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with clients, carriers, and internal teams. The ideal candidate will have experience in benefits administration, customer service, or insurance, with a proactive and client-focused mindset. * Client Relationship Management: * Support client accounts by addressing service requests, resolving issues, and ensuring timely communication. * Assist in the implementation and renewal of employee benefits programs (medical, dental, vision, life, disability). * Prepare benefit summaries, presentations, and key documents for client meetings. * Assist with open enrollment, including employee communication and troubleshooting. * Carrier & Vendor Coordination: * Collaborate with insurance carriers for implementations, terminations, and policy changes. * Follow up on underwriting, missing information, and policy documentation. * Manage carrier responses to ensure timely resolution of client requests. * Administrative & Compliance Support: * Maintain accurate records of client accounts and benefit plans. * Assist with compliance-related tasks and regulatory requirements. * Support client communications, including benefit guides and compliance notices. * Team Collaboration & Process Improvement: * Work closely with internal teams to ensure seamless service delivery. * Contribute to process improvements and documentation updates. * Stay informed on industry trends and regulatory changes affecting employee benefits. Preferred Qualifications & Skills: * Education: Associate or bachelor's degree preferred, or equivalent work experience. * Experience: 1-3 years in employee benefits, insurance, HR, or a related field. * Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint); experience with benefits software is a plus. * Communication: Strong verbal and written communication skills. * Detail-Oriented: Ability to manage multiple tasks and meet deadlines. * Customer Focused: Proactive problem-solver with a client-first mindset. Work Environment: * This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. At Dillingham Benefits, we provide the high-touch experience of a local firm, combined with the resources, technology, and buying power of a national organization. We are one of 140 Partner Firms of United Benefit Advisors and are the exclusive Partner Firm in the Oklahoma City metro area. You can learn more about us at: [please apply online] Dillingham Insurance is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.