Now Hiring - JL Properties, Inc - Leasing Agent in Fairbanks, AK

Full description of the position

As a pillar of Fairbanks' rental community, JL Properties, Inc. is dedicated to pursuing excellence and promoting resident satisfaction. We are committed to providing residents with the quality homes and neighbors they deserve. Employees occupying this classification perform a variety of management and administrative functions under the direct supervision of the Property Manager. They assist the Property Manager in all aspects of the resident referral and rental assignment program. They assist with providing housing information to prospective residents inquiring about renting from JL Properties, Inc. in Fairbanks, Alaska. Distinguishing Characteristics: The Leasing Agent performs necessary leasing and administrative functions for JL Properties, Inc. They are often the initial point of contact for potential and current residents. They have direct contact with potential residents, current residents and vendors; and, as such, must have a pleasant demeanor, possess strong people skills and the ability to work well with people from diverse social and economic backgrounds. They must continually strive to increase their working knowledge of the property. They are to conduct business in a manner that attracts and retains residents by performing the general duties, all assigned duties, as well as the following position specific duties: Job Duties and Essential Function: - Greet people in a professional, respectful and helpful manner and practice positive customer service skills with all prospective, present and past residents. Diplomatically address and diffuse sensitive, difficult and disruptive situations that may arise. - Assist in developing lease materials. - Conduct move-in unit inspections for incoming residents. - Prepare and review resident leasing paperwork; communicate meaningful and relevant leasing information with clients by phone, email, or face-to-face, and follow up, as necessary. - General administrative duties, to include but not limited to, filing, reproducing copies, accepting payments, running credit cards, and updating information. - General customer service duties, to include but not limited to, answering telephones, communicating availability and showing apartments. - Assisting with the completion of applications and move-out notices. - Verifying eligibility of applicants. - Follow all Company policies and procedures, Leasing Department policies and procedures, and must be familiar with and comply with the Alaska Uniform Residential Landlord & Tenant Act. - Work with leasing team and Property Manager to strive towards existing- tenant retention and to attract prospective tenants. - Heavy amounts of computer data entry, to include but not limited to, entering and updating resident ledger information, posting and correcting charges, posting monies received, completing end-of-day and monthly reports, and obtaining end-of-day information as requested. - May be required to maintain statistical data on the property operation as directed by the Property Manager and the Regional Coordinator. - Deliver notices, research specific problems, conducting meter readings and review residents' ledgers for errors. - Creation of and maintenance of accurate resident files - Prepare and send out mailings as requested. - Occasionally cover work hours that are in addition to normally scheduled hours. - Participation in an on-call schedule rotation for evening, weekend and holiday coverage. - Maintain work areas in a clean and organized condition. - Assist other company departments as scheduled or requested. - Direct customer requests to appropriate members-of-staff. - Perform other related duties as assigned by the direct supervisor and/or Management. Minimum Qualifications: - High School diploma or equivalent - Valid Alaska Driver's License - Able to be insured by company's auto insurance - 12 months General Office, Customer Service, Retail or Sales experience - Knowledge of basic mathematics, writing and reading comprehension skills - Must possess excellent computer software skills, including Windows, Excel, Word and web-based programs. - Experience in residential rental office highly desirable. Tools and Equipment Used: Motor vehicles, telephones, computers, photocopiers, facsimile machines, and calculators. Physical Demands: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is frequently required to walk, sit, use hand to handle and feel objects, equipment or controls; and talk or hear. The employee is occasionally required to stand, drive, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. - The employee may infrequently need to lift, push and/or pull up to 30 pounds. Work Environment: - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Work is performed at various locations within the JL Properties, Inc. portfolio in Fairbanks, AK. - The employee may infrequently work in outside weather conditions. Supervision Received: The leasing agent must possess the capability to work independently, und a direct supervisor and/or Management. This position reports directly to the Property Manager. Supervision Exercised: This is not normal responsibility of this class, although direction and guidance is exercised over contract service providers and other personnel on specific projects. JL Properties, Inc. is an equal opportunity employer. Related keywords: leasing agent, leasing consultant, real estate, leasing Job Type: Full-time COVID-19 considerations: All customers/residents required to wear a face covering and sanitize hands upon entry to office, office occupancy limited to 2 persons at a time. Job Type: Full-time Pay: $16.00 - $17.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Health savings account * Paid time off * Vision insurance Schedule: * Monday to Friday * On call * Overtime * Weekends as needed Work Location: In person