Now Hiring - Balaciano Group - Leasing Consultant in Woodland Hills, CA

Full description of the position

About Balaciano Group Balaciano Group is a vertically integrated real estate group based in Los Angeles that develops, builds, owns, and operates exquisite, community-centric apartment residences that transform lifestyles. Through our timeless design, bespoke amenity collection, tech-forward approach, and creativity, we lead and uplift the neighborhoods we work in. We're thrilled to announce that Balaciano Group was ranked 6th among the Best Places to Work in Los Angeles for 2024. Empowered by a vision to create a new way of living, The Q embodies a profound commitment to fostering a sense of community and connection. This dedication is mirrored in the interactive features of our community mobile app and the thoughtful, connective design of our amenity spaces. Multi-Site Leasing Consultant We are seeking an experienced multi-site leasing consultant with demonstrable success in luxury residential apartment leasing. Summary and Objective: As a Leasing Consultant at The Q, you represent our brand and are responsible for delivering outstanding customer service, managing the leasing process from start to finish, and ensuring our residents enjoy a premier experience at The Q. Your exceptional communication and sales skills will be crucial in ensuring a seamless and exceptional leasing experience. Your role is pivotal in maintaining the high standards of our communities and fostering a welcoming environment. Responsibilities: Leasing: * Greet and assist prospective residents with a warm, professional demeanor. * Conduct property tours, showcasing the unique features, amenities and benefits of living in the community. * Be a product specialist and brand promoter. * Be passionate about nurturing prospects and follow up. * Manage the entire leasing process in accordance with established policies and procedures. Screening and Application Process * Explain lease terms and policies to prospective residents * Screen and verify applicants in accordance with established policies and procedures. * Assist prospective residents with applications and related documentation * Follow up with applicants to expedite applications and ensure a seamless experience. * Coordinate move-in preparations with community management. Customer Service and Relationship Management: * Build and maintain positive relationships with current and prospective residents, ensuring their needs are met and concerns are promptly addressed. * Address questions promptly and follow up in an urgent and timely manner. * Uphold the community's luxury standards. * Provide exceptional service that adds to the community's positive reviews across various platforms. Additional Responsibilities: * Undertake any additional responsibilities as designated and assigned. What We're Looking For: * Minimum 2 years' leasing experience in luxury sales and customer service in property management or a similar industry within a fast-paced environment. * Multi-site and/or lease up experience a plus. * Proven success in goal setting and leasing conversion. * Exceptional customer service skills with a focus on creating a 5-star experience. * Strong organizational, presentation, and communication skills with a high degree of professionalism. * Proficiency in Microsoft Office; knowledge of Yardi and Yardi CRM preferred. * Proactive problem solver with adherence to company policies. * Ability to work a varied schedule, including evenings and weekends. * Strong time management, multitasking, and problem-solving skills. * Professional appearance and friendly attitude. * Excellent verbal and written communication skills. * Attention to detail and quality. * Bachelor's degree preferred; high school diploma or GED required. * Ability to maintain professionalism while providing exceptional customer service. * Responsive to feedback and adaptable to changing circumstances. * Adherence to dress guidelines and role policies and procedures. * Positive, personable, and team oriented. * Comfortable working independently and collaboratively, thrives in a fast-paced environment. * Organized, detail-oriented, and self-motivated. Strong multi-tasking, problem-solving and prioritization skills. * Exhibits confidence, sound judgement and unflappability. * Physical capability to stand, sit, or walk for extended periods and move objects up to 20 pounds. * Reliable transportation for travel between various sites in the Playa Vista area and San Fernando Valley. Why Join Balaciano Group? Competitive Compensation: Including opportunity to participate in leasing commission program. Health Benefits: Comprehensive plan including medical, dental, vision and life insurance. per eligibility requirements. Paid Time Off: Vacation and sick leave to support a healthy work-life balance, per eligibility requirements. Professional Development : Our dedication to training and promoting from within supports our team members in their goals to grow and advance in their careers. Company Culture: We take pride in our positive, family-like culture, where wellness, work-life balance, and a cohesive team environment are key priorities. Throughout the year, we celebrate a range of events, from birthdays and team-building activities to holiday gatherings, fostering a sense of camaraderie and fun. Job Type: Full-time Pay: $22.00 - $24.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Every weekend Work Location: In person