Now Hiring - Dillingham Insurance - Employee Benefits Account Manager in Oklahoma City, OK

Full description of the position

The Employee Benefits Account Manager is responsible for managing and servicing client employee benefit programs, ensuring client satisfaction and plan compliance. This role involves direct client interaction, benefit plan analysis, problem resolution, and coordination with producers, vendors and carriers. * Client Relationship Management: * Manage and oversee fully insured and level-funded client benefit plans. * Serve as the main point of contact, addressing inquiries, resolving issues, and providing ongoing support. * Coordinate benefit plan implementations, renewals, and communications with producers, clients, and carriers. * Collaborate with Customer Relations on eligibility and claims to ensure timely resolutions. * Benefits Consultation: * Advise clients on employee benefits program design, ensuring competitive and compliant packages. * Provide guidance on compliance with state and federal regulations. * Prepare and present benefit plan options, renewals, and recommendations based on regulatory updates, industry trends, and client needs. * Data Analysis & Reporting: * Prepare performance reports to assess plan effectiveness and cost efficiency pre-renewal and post-renewal. * Lead the RFP process, negotiate with carriers, and manage proposals and recommendations. * Analyze benefits utilization data to identify cost-saving opportunities. * Compliance & Documentation: * Ensure all client interactions, policies, and renewals adhere to industry regulations and internal policies. * Maintain accurate records and ensure up-to-date policy documents. * Follow company processes for documentation in Brokerage Builder. Preferred Qualifications & Skills * Bachelor's degree in business, human resources, or a related field preferred. * 3-5 years of experience in employee benefits or insurance account management, * Strong knowledge of employee benefits programs, including fully insured, level-funded plans. * Excellent communication and presentation skills, with the ability to explain complex information clearly. * Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously. * Must possess and maintain a valid driver's license with an acceptable Motor Vehicle Report. * Possess a Life and Health License. Physical Demands: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk; sit for extended periods of time, use hands to finger, handle or feel; and reach with hands and arms. Work Environment: * This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. At Dillingham Benefits, we provide the high-touch experience of a local firm, combined with the resources, technology, and buying power of a national organization. We are one of 140 Partner Firms of United Benefit Advisors and are the exclusive Partner Firm in the Oklahoma City metro area. You can learn more about us at: [please apply online] Dillingham Insurance is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.