Now Hiring - Real Time Products - Customer-Sales Support in Edmond, OK

Full description of the position

Real Time Products is looking to hire experienced customer service/sales support personnel. This position provides support to our clients using a strategic perspective to drive company revenue. Work is performed under moderate supervision. We are a growing company with "old school" work ethics, be here, be on time, get the job done. This position requires you to multi-task and work quickly while maintaining quality and accuracy. Responsibilities: * Learn and understand all areas of our business so that you can be exceptional! * Answer all incoming phone calls on the first ring with a positive, professional attitude. * Follow-up on management's email correspondence until project completion. * Respond to and resolve all inquiries quickly, accurately, and efficiently with professionalism. * Suggest and offer company products each time a phone call is made, or an email is sent. * May be required to make heavy phone calls to customers. * Track and proactively do what is needed to make order ship as expected. * Track communication with clients and follow-up until project completion. * Inspect all documents and artwork for accuracy in detail. * Acquire client's approval on all artwork. * Match orders to invoices and ensure any backordered items ship. * Track commission payments to ensure they are timely and accurate. * Maintain accurate files daily. * Work trade shows a minimum of three (3) times per year; each show requires one (1) week out of town. * Convert leads to solid orders and lasting customers. * Use sales software to manage volume of work. * Create and manipulate data using excel formulas to provide reports. * Potential travel within Oklahoma City Metro to work one-on-one with clients. * Represent Real Time Products with a clean, professional appearance. * Assist other departments as needed Requirements: * Proficient in Microsoft Word, Outlook, and Excel including the ability to create new worksheets with formulas. * Minimum typing speed: 75 WPM. * Minimum 10-key speed: 11,000 KPH. * Exceptional memory. * Must be able to follow both oral and written instructions quickly and accurately. * Use strategy implementation to reach desired goals. * Analytical skills. * Intuitive traits. * Understand "cause and effect" of various actions to form action plan. * Attention to detail while maintaining accuracy and a sense of urgency. * Excellent communication with clients both verbally and by email. * Professional, friendly, and enthusiastic approach to client service and sales. * Excellent organizational and tracking skills. * Experience using sales software. * At least 2 years of office/sales experience using Microsoft Office. * Work well under pressure, with ability to handle interruptions with ease. * Must be adaptable as needs or new duties arise. * Reliable transportation and ability to travel as needed, i.e. travel to trade shows (3x per year). * Verifiable work references and stable, consistent work history. * High school diploma required; some college or bachelor's degree preferred. * Must be fit, able to assist in trade show set up, tear down, pack up, and stand for extended periods of time. * Real Time Products promotes a drug free workplace. Candidates must pass the initialdrug screen as well as future screening. Work hours are 8:00am-5:00pm Monday-Friday with occasional overtime & some Saturdays. We offer a benefit package and salary is commensurate with skill level and experience. About Real Time Products We have been in business since 2001 and are operated by a team that has served the souvenir industry since 1985. Our organization is a close-knit group committed to excellence. Our commitment starts with our sales staff and permeates through our order entry, packing, and shipping processes. We are dedicated to great care and client service. Job Type: Full-time Pay: $19.00 - $20.00 per hour Expected hours: No less than 40 per week Benefits: * Employee discount * Health insurance * Paid time off Schedule: * 8 hour shift Ability to Commute: * Edmond, OK 73034 (Preferred) Ability to Relocate: * Edmond, OK 73034: Relocate before starting work (Preferred) Work Location: In person