Now Hiring - Emerald Home Furnishings - Key Account Coordinator in Tacoma, WA

Full description of the position

Job Overview Emerald's Key Account Coordinator is responsible for providing world-class customer service to our dealers, representatives, and customers. This includes providing complete, accurate and timely responses to inquiries and orders received via email and/or EDI. Additional responsibilities include processing credits, resolution of all after-sales issues, and providing parts and services in response to warranty concerns. The ability to thrive in a high volume, fast paced culture while building and maintaining relationships is essential. Essential Duties and Responsibilities: * Process direct import container orders received via EDI or email from the customer and work with overseas factory to plan productions accordingly. * Update customer care, sales team and management on issues hindering order production and/or shipping. * Communicate timelines with customers while maintaining accurate ship dates and arrival dates in the system according to weekly reports. * Maintain business partner records with accurate pricing and SKU information. * Review and process credit memos. * Coordinate and maintain correct logistics contacts and requirements for each customer. * Review back-order reports for the warehouse and work with Customer Care to resolve orders with discontinued products on them. * Assist with the transfer and distribution of stocked inventory to and from different domestic locations. * Other duties as assigned. Competencies: * Contagious "customer first" philosophy. * Experience using MS EXCEL, WORD and OUTLOOK and order entry/inventory software. * The ability to effectively communicate both verbally and in writing and have a calming demeanor in dealing with customer issues. * Ability to build and maintain effective relationships both internally and externally. * Ability to take responsibility and use good judgment within scope of authority. * Ability to work independently (self-starter) and as part of a team. * Ability to multi-task with attention to detail and accuracy. * Ability to solve problems and to be proactive. * Professional demeanor and appearance. * Education and/or Experience: * High School diploma or equivalent. * 2+ years of professional customer-facing service/support. * Experience effectively resolving customer issues. * Knowledge of SAP software a BIG plus! * Experience in the furniture industry a BIG plus! Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to work in a temperature controlled indoor office environment. Changes in temperature and sound volumes will occur when entering our warehouse environment. All offers are contingent on an acceptable drug screen, references, and background check. Emerald Home Furnishings participates in E-Verify. Emerald Home Furnishings is an Equal Opportunity Employer and is committed to providing equal opportunity to all. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, age, genetic information, otherwise qualified disabled or veteran status. Job Type: Full-time Pay: $28.00 - $32.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Work Location: In person