Now Hiring - Xerox Corporation - Professional Services Sales Support Manager in Oak Brook, IL

Full description of the position

We're looking for a proactive and strategic Sales Support Manager to lead a high-performing team of sales support professionals. This leadership role is key to driving operational efficiency, ensuring seamless project execution, managing escalations, and delivering actionable insights through data analysis. The ideal candidate will bring a mix of strong people leadership, operational rigor, and analytical acumen, all within a fast-paced, IT-driven environment. Key Responsibilities Team Leadership * Lead, coach, and develop a team of sales support professionals. * Conduct performance evaluations and provide ongoing feedback and support. * Foster a collaborative and motivating team culture with high engagement. Project Management * Oversee the successful execution of sales support projects. * Align team efforts with broader business goals through cross-functional collaboration. Escalation Management * Act as a point of contact for resolving sales team, client, or internal escalations. * Establish preventative processes to reduce recurrence and improve response times. Operational Coverage * Ensure consistent support during peak times or employee absences. * Develop backup plans and resource strategies to maintain seamless operations. Reporting & Analytics * Monitor sales support metrics to identify trends, gaps, and opportunities. * Provide leadership with clear, data-driven reports and recommendations. Requirements * 5+ years of experience in sales operations, support, or related roles; 2+ years in a leadership/managerial capacity. * Proven track record of leading teams in fast-paced, high-volume environments. * Strong understanding of IT solutions or technology-based sales environments (preferred). * Excellent communication, problem-solving, and stakeholder management skills. * Proficient in CRM tools, reporting platforms, and Microsoft Excel/PowerPoint. * Ability to manage multiple priorities with a calm, strategic approach. * Bachelor's degree in Business, Operations, or a related field (preferred but not required). LI-HYBRID LI-DH1