Now Hiring - Express Services, Inc. - Inside Sales Customer Service in Newberg, OR

Full description of the position

Top Job Located in Newberg, OR Salary: $20.00 - $28.00/hour The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met. Primary Duties and Responsibilities: (include, but not limited to): * Routinely interacts with customers taking daily orders. * Answers technical questions surrounding product line. * Enters customers' orders accurately and quickly. * Maintains professionalism while ensuring strategic statements are met. * Reports customer issues & on-time delivery issues daily. * Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner. * Control upkeep of all sales records. * Utilizes CRM system to capture pertinent data. * Analyzes and evaluates problems and makes decisions accordingly with input. * Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering. Educational and Skill Requirements: * At least 5 years of experience in a manufacturing industry office setting * Knowledge of ISO and FDA requirements. * Excellent problem-solving and decision-making skills. * Requires the demonstrated ability to effectively communicate with all levels of the organization. * Ability to work under pressure and maintain a pleasant demeanor. * Ability to make quick and accurate decisions based on information collected. * Ability to speak clearly and confidently in a positive manner when interacting with customers. * Strong technical and mechanical aptitude. * Possess organizational skills with the ability to multi-task. * Proficient with Excel, Word, Outlook & Windows, and CRM systems. * Outstanding verbal communication skills and strong telephone etiquette. * Knowledge of basic electronics, pneumatics, and fluid power. $20.00 - $28.00/hour MacAdmin Express Office: McMinnville 733 Northeast Baker Street McMinnville, OR 97128