Now Hiring - Indochino Inc. - Sales Associate- Style Guide in Troy, MI

Full description of the position

The Style Guide is responsible for delivering exceptional customer experiences while contributing to the showroom's overall sales goals. As a brand ambassador, the Style Guide ensures each customer feels valued and supported, providing personalized service and expert advice on products, fit, and styling. RESPONSIBILITIES: Sales Excellence * Drive individual sales performance by meeting or exceeding daily and weekly sales targets. * Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction. * Manage customer appointments and walk-in consultations, delivering personalized and professional service. * Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV). * Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups. Customer Experience * Deliver a seamless and memorable shopping experience by upholding the company's customer service standards. * Assist customers in selecting and customizing garments to meet their specific needs and preferences. * Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach. * Provide in-the-moment support to ensure each customer's needs are met promptly and effectively. * Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement. Fittings and Alterations * Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. * Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. * Collaborate with tailors to communicate customer requirements effectively. * Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. * Maintain a high level of attention to detail during fittings to uphold the brand's quality standards. Operational Support * Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards. * Assist with inventory management, including receiving, organizing, and restocking merchandise as needed. * Maintain accurate records of sales, alterations, and customer interactions. * Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey. Team Collaboration * Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals. * Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates. * Share feedback and ideas with the team to improve showroom performance and customer satisfaction. * Support new team members by sharing knowledge and best practices. Product Knowledge * Stay up-to-date on the latest product offerings, fit options, and tailoring techniques. * Act as a trusted resource for customers seeking advice on menswear trends and styling. * Ensure accurate communication of product details and customization options to customers. REQUIREMENTS: * 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment. * Strong interpersonal and communication skills with a passion for delivering exceptional customer service. * Enthusiasm for menswear, fashion, and styling. * Ability to work collaboratively in a team environment. * Proactive problem-solving skills and a solution-oriented mindset. * Strong attention to detail and organizational skills. * Flexibility to work evenings, weekends, and holidays based on showroom needs. * Proficiency in iOS and basic MS Office applications. WHY WORK AT INDOCHINO: * Collaborative Environment: Join a supportive team where your contributions are valued. * Professional Growth: Develop your skills in a dynamic retail environment with opportunities for advancement. * Customer Focused: Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences. * Innovative Brand: Represent a leader in custom menswear, offering cutting-edge products and services.