Now Hiring - The Pond Guy, Inc. - Inside Sales Representative in Armada, MI

Full description of the position

Are you a customer-focused team player who enjoys helping others? Do you enjoy breaking down complex information into simple, shareable knowledge? Do you want stable yet dynamic work in a growing company where you're treated like family? If so, we'd love for you to join our Inside Sales team--known as Pond Techs--here at The Pond Guy! Our Inside Sales Representative role combines customer service and technical sales into a position that offers everything you've been looking for. It provides commissions and bonuses on top of a great base pay with no cold calling. Plus, you get the opportunity to coach and educate people on how to improve their ponds. Previous pond knowledge is not required--we will train you! See the details of the position below. The Pond Guy / Airmax, Inc. is the leading manufacturer of pond, lake, and water garden products including aeration systems, fountains, and water treatments. The Pond Guy sells nationwide to both end-users and a network of Airmax distributors. Watch now to learn more about The Pond Guy: [please apply online] * Job Description Our Inside Sales Representatives are critical contributors to providing customers with quality service and technical support. Expect detailed training to start you on your path to mastering processes regarding our products and procedures. Our family dynamic at The Pond Guy extends to the customers as we strive to give them the highest quality service possible. In peak season, we receive a high volume of inbound calls. You should anticipate 50-70 calls per day to assist customers with troubleshooting and provide resolutions in the form of sales to correct customer pond issues. Here are some examples of the actual work your day would include: * Assist customers with technical product questions, sales, and order-taking via phone, email, text, and chat * Overcome objections and proactively ask relevant questions to sell the best solutions based on customer needs * Identify opportunities for cross-selling and upselling additional products or services that support the customer with their pond goals * Conduct outbound calls and emails to follow up on leads, quotes, or past customer inquiries * Provide pond profiles to customers to follow based on their individual pond needs * Research, through multiple sources when needed, to determine the best product/solution for the customer * Manage customer information in our CRM by tracking sales activities, managing follow-up tasks and ensuring all interactions are logged in the system * Address any issues or concerns customers have regarding products, shipping, or post-sales support * Analyze and review your metric sales goals on a weekly, monthly, quarterly, and annual basis to improve job performance * Adapt to new sales tools and technology updates to streamline the customer experience and improve sales processes * Perform field work and face-to-face retail sales on occasion for training purposes * Participate in ongoing sales training, product-knowledge training, and product demos to support customers and improve sales techniques * Job Requirements To be successful in this role, you need to have a certain amount of knowledge and skills: * 2-3 years of sales or customer service experience preferred * Basic understanding of mathematic calculations, conversions & ratios * Ability to effectively communicate with customers while documenting relevant information regarding their interaction * Excellent written and verbal communication skills * Proficient computer knowledge in Word and Excel * Hands-on mind set with ability to work in an office environment * Technical background is a plus * High School diploma, college degree preferred This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods of time. In addition, portions of the training require you to shadow other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time. We need an Inside Sales Representative that has a positive attitude, and the words "can't" and "impossible" are not a part of your vocabulary. The capacity to switch quickly from one task to the next will be an important part of your success in this role. It is necessary to absorb and reference extensive information while providing outstanding customer service. This person should continually add value to the organization beyond their day-to-day tasks. * Availability Our Inside Sales Representative role is an onsite full-time/year-round position located at our headquarters, 15425 Chets Way Armada, MI 48005. Shifts are typically 8 hours and fall between 9:45AM - 6:15PM (EST) Monday through Friday, 2 Saturdays per month*. * Saturday hours are 8:45AM - 4:15PM (EST) during the months of March through October. We are closed on Saturday during the months of November through February. Inside Sales Representatives are scheduled on the phones throughout the entirety of their shift. * Compensation & Benefits This is a full-time hourly position with the base pay of $21 - $23/hour based on experience. You can also earn bi-weekly and annual commissions and bonuses, based on your individual sales performance. Typical annual compensation is in the range of $45,000 to $70,000. Additional paid time off can be earned based on sales metrics. Benefits include: * Blue Cross Blue Shield Healthcare * Dental Insurance * Vision Insurance * Short-term Disability Insurance * Long-term Disability Insurance * Accident Insurance * Critical Illness Insurance * Life Insurance * Paid Time Off * Holiday pay effective immediately (8 holidays recognized) * 401k with employer 4% match * Referral program with opportunities to earn up to $1,500 per referral * Additional Training Programs: Career Development and Department Shadows * Company Overview The Pond Guy, Inc. is a growing company with over 160 employees. We manufacture pond, lake, and water garden supplies for customers in all 50 states, serving both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions. The Pond Guy, Inc. is not just a team; we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together, and encourage each other to grow. Becoming part of TPG, Inc. means more than getting a job-- it's a career move. We will give you the support you need to grow with us. * Company Divisions The Pond Guy, Inc. encompasses a family of businesses to support customers in all pond aspects. Airmax, Inc. - business-to-business and manufacturing. airmaxeco.com The Pond Guy, Inc. - direct-to-consumer. thepondguy.com The Pond Guy, Inc. - local services division. weknowponds.com * How To Apply For Position Step 1: Submit Resume. Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt. Step 3: If selected for further review, you will be contacted for an interview. The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check. Reference: [please apply online]03Inside Sales Representative