Now Hiring - CL Investment Group - Community Associate in New York, NY

Full description of the position

Job Description: This New York City-based property management company is seeking an Operations Manager to help manage its commercial and retail properties in Manhattan. The role of the Operations Manager is multifaceted and aims to provide support to the Asset Management team across the company's growing portfolio Job Responsibilities: * Business Development, Sales, and Account Management. * Conducts tours and qualifying incoming leads. * Manages client onboarding and welcome experience from office setup to meeting needs of full move in process. * Supports new member orientation to the workplace. * Collects and process payments. * Maintains member portal, keeping information current. * Helps with member retention and ensure positive client experiences. Center Management * Utilizes a variety of coworking software applications to manage the space and membership data. * Submits maintenance tickets for repairs to the facility and key equipment. * Manages client issues, technology troubleshooting as needed and escalates to upper management if needed. * Attends to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc. * Ensures light cleaning is conducted to entire coworking center. * Be aware of local laws and regulations as they pertain to member safety and emergency preparedness. Customer Service * Acts as a host of the workplace while facilitating the interaction of the community. * Delivers a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement. * Develops strong rapport with customers by developing good business relationships, reacting to feedback, and resolving customer challenges. * Be well known, easily recognized, and well appreciated by the employees. * Reviews client experience and identify areas for improvement. * Fosters a sense of inclusivity where fresh ideas are welcome. Events & Programming * Future members: Leads generation and sales-related events. * Local community: Identifies outside organizers and encourages them to use our event space. * Oversees events, including catering, event check-in, and clean-up. * Curates a robust offering of meaningful programming for Center members and visitors * Creates marketing collateral for events and programming initiatives. * Plans open-house events that align with Center Manager's marketing strategy. * Manages communications within space and through digital vehicles. * Maintains vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status. * Processes all event accounts receivable checks and other financial reporting in a timely manner. * Other reports, duties, meetings TBD Qualifications: * Previous coworking space operation experience preferred * Strong planning and organizational skills * Excellent interpersonal and communication skills * Takes initiative and anticipates needs of clients and members * Must have high proficiency in MS Excel and other spreadsheets * Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs * Able to think quickly and efficiently when confronted with a client request * Motivated self-starter and creative problem-solver who is able to work with minimal This is an excellent opportunity for an ambitious and proven individual to grow within a dynamic organization. This company values work-life balance and fosters strong, long-term relationships with tenants and vendors. A competitive salary and benefits package will be offered, along with internal promotion and career advancement opportunities. Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift Ability to Commute: * New York, NY 10010 (Required) Ability to Relocate: * New York, NY 10010: Relocate before starting work (Required) Work Location: In person