Now Hiring - Faith & Family Hospice - Professional Services Hospice Business Development Representative in Marlboro, MA

Full description of the position

Hospice Business Development Representative * Primary Function:* The Hospice Liaison is an experienced hospice sales/marketing professional whose primary function is to develop relationships and create sustaining business relationships with SNFs, ALFs, Hospitals, and physician practice groups resulting in hospice referrals/admissions. Success in this position is gained by direct relationships built by marketing efforts and relationships. ESSENTIAL JOB FUNCTIONS: * Work closely with the Director of Business Development to develop and execute a successful marketing strategy. * Develop and implement a weekly pre-call plan. * Cold call potential referral sources to introduce Faith & Family Hospice as an option to support their patients/residents/families and educate as applicable. * Develop and maintain relationships in assigned accounts/territory to maintain constant visibility of Faith & Family Hospice programs and services. * Develop opportunities to conduct in-service presentations for referral sources on current end-of-life topics/issues, or other healthcare related topics. * Discuss Care Plan Oversights with providers. * Gather and review pre-admission documentation to help determine eligibility in collaboration with the Admissions Nurse and other team members, when needed. * Troubleshoot real or perceived problems that could impact patient care and potential referrals. * Provide excellent customer service and prompt resolutions of any service issues/failures. * Analyzes referral source patterns, determine reason(s) for the referral and develop targeted marketing plan(s) to maximize the further development of the particular referral source. * Represents Faith & Family Hospice at professional events. Prepare and host presentations, if applicable. * Meet with patients and families to discuss the Hospice Medicare benefit and complete consents, if requested. * Complete Patient Narrative for each patient/family meeting. * Lead or participate in a variety of Business Development, and other meetings and activities to ensure timely communication of marketing strategies/referral source needs. * Collaborate with the clinical team to review programs and strategies aimed at increasing census. * Ensure Faith & Family Hospice staff remains informed of current marketing initiatives and tactics and continually educate them on the importance of each employee personally being a "representative" for the organization when interacting with referral sources. * Identifies opportunities to improve the level of service provided by the agency. * Performs on-going evaluations of current systems and processes and makes recommendations for improvement. * Attends outside trainings and seminars to keep abreast of developments in areas of program growth and healthcare marketing. * Collaborate with other members of the Business Development Team to ensure referral to admission efficiencies and timeliness. * Participate in Faith & Family Hospice new employee orientation as requested. * Track daily marketing activity in Excell, CRM, and/or Trella Health. * Performs other duties, tasks or responsibilities as required, assigned, or directed. * QUALIFICATIONS * Commitment to the hospice philosophy of care. * Bachelor's Degree or equivalent combination of education and experience, in marketing, nursing, healthcare administration, social work, business administration or related field, required; a successful record in outside sales/marketing highly desirable. * Minimum of two (2) years' successful and proven sales/marketing experience in hospice or healthcare. * Solid analytical, organizational, and people skills to effectively identify referral source problem areas, develop appropriate courses of action, and convey same to client. * Must be self-motivated and driven to make a difference as well as work in a fast-paced environment. * Excellent listening skills, patience, and ability to show empathy to patients and families. * Ability to work remotely with great autonomy. * Desire to work in a culture of teamwork and collaborate with interdisciplinary teams. * Must be computer fluent and able to use email, and Microsoft Word, Excel, EMR. * Ability to learn Applicant Tracking System, DocuSign, and Wellsky. * Ability to work as an integral member of the Faith & Family Hospice team with integrity, professionalism, and respect. * Current driver's license and clean driving record. Reliable transportation is necessary. Willing to travel throughout full-service area. * Compliant with health screening and vaccination requirements of organization and position, including TB screening.