Now Hiring - LTF - Inside Sales/Customer Service in Huntley, IL

Full description of the position

ofCustomer Service/ Inside Sales Representative Huntley, IL Competitive Salary based on experience Health Benefits/ Paid Holidays/ Yearly Performance Bonus We are seeking an experienced Customer Service/ Inside Sales Representative to join our team here at LTF Technology! We are an industry- leading product development and manufacturing company in the LED lighting technologies field. In business for over 15 years, our company is growing at an exciting rate and we need passionate, hard-working and customer-focused professionals to join our team and work seamlessly with our OEM and distribution partners. This is an exciting time for our company, and we are looking forward to sharing our success with you! This is a full-time position based at our headquarters in Huntley, IL. Candidate must live within commuting distance from Huntley, IL, in the far NW suburbs of Chicago. This position reports to the Director of Operations with continuous communications and partnership with other department heads, staff and management. Responsibilities of the Customer Service/ Inside Sales Representative: * This role is the face of our company, therefore this person will be trained to have superior knowledge of our products and the LED lighting industry, and will recognize that our customers must be treated with the highest sense of urgency and care * Responsible for order processing using Global Shop ERP on behalf of the outside sales team and other members of the sales team, as well as directly supported customers * Enters new prospects and customers into the Global Shop CRM as needed and when leads are discovered * Processes all quotes for customers as needed, and follows up on them in order to drive sales * Provides exceptional customer service and routes questions to the correct internal departments for accurate and timely responses back to customers. * Follows up with existing leads and past customers in order to foster and reignite business relationships * Prospecting for new OEM opportunities, mostly via email and over the phone as needed * Other duties/projects may be assigned as needed Requirements of the Customer Service/ Inside Sales Representative: * Three years of experience in an inside sales/customer service role for a manufacturing company is REQUIRED * Two years of experience processing orders in a custom/ made to order/ manufacturing environment is REQUIRED * Must have experience working in an ERP and CRM database in the last five years of employment * Demonstrated strong communication skills * Lighting industry experience is a plus * Minimum of an Associate's Degree in electronic or mechanical design/engineering. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Morning shift Experience: * B2B sales: 3 years (Required) Work Location: In person