Now Hiring - Integrated Motion - Customer Account Specialist Lead in Franklin, MA

Full description of the position

Duties and Responsibilities: * Data Entry into the ERP System * Command of general order entry skills * Fills orders by transferring orders to fulfillment; communicating expected delivery dates; communicating tracking and follow up information regarding customer orders * Generating, reviewing and analyzing reports related to customer and sales activity * Quoting products and services Generate and recommend additional products for customer by identifying customer needs/application Generate and recommend additional products due to command of product knowledge Product selection * Quote follow up including answering customer questions on pricing, product and lead time Independent margin adjustments within designated approval matrix Identify customer needs for overall customer satisfaction Meet company sales goals * Recognize and resolve customer needs including selecting and explaining the best solution for the customer and expediting corrections or adjustments * Proactive customer service * Work with other departments to exceed customer expectations * Build and maintain sustainable customer and internal department relationships * Recognizing and documenting Sales Leads Route qualified opportunities to the appropriate sales executives and teams for further development and closure. * Maintain (and expand) database of prospects * Technical understanding of products offered * Ability to supervise fellow employees as an active supervisor * Departmental scheduling * Delegating tasks * Monitoring team performance and daily activities with staff * Assist team by performing tasks with them * Travel as needed to other facilities * Resource for departmental training and development * Handling both customer and staff complaints * Help to hire new staff and onboarding * Reporting to senior management and personnel when required * Assisting with development and implementation of policies (and explaining these to team). Supervisor Responsibilities: Supervise 2 - 4 Customer Account Specialists, including Escalate any issues to Manager Assisting with development and implementation of policies (and explaining these to team) Job Type: Full-time Pay: $70,000.00 - $75,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person