Now Hiring - MYERS AUTO GROUP LAK BCS LLC - Automotive BDC Representative in Lakeland, FL

Full description of the position

Subaru Buick Cadillac Lakeland is seeking an experienced Automotive BDC Representative to join the department in handling high-volume inbound customer requests. This person must possess exceptional customer handling skills, have a great understanding of people, and be conditioned to handle the obstacles of behavioral economics. Must also have a proven track record of exceptional CSI and possess all the skills required to obtain truly outstanding customer service on a consistent basis. A BDC agent is the backbone of a successful company, and we are looking for a team player! BDC Representative Responsibilities: * Generate appointments and quotes by means of proactive inbound and outbound prospecting and lead activity management to qualify and market to potential customers. * Set appointments. * Respond to internet leads immediately. * Work live chat program. * Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings. * Provide superior customer service and achieve the highest degree of customer satisfaction. * Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements. * Direct customers to product information resources, including those available on the internet. * Check email/text frequently and respond to inquiries immediately. * Promptly respond to call-ins and internet car sales inquiries. * Facilitate car sales by collecting customer data. * Perform other tasks as assigned by the BDC Manager and General Manager. Requirements: * Positive and energetic, excellent communication, listening and strong writing skills. * Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive attitude. * Meet and exceed established sales goals. * Follow established sales techniques and processes. * Attend all required training, whether online or in person. * Maintain professional demeanor and exhibit positive communication skills (verbal and written) and strong work ethic. * Strong Computer skills a must. * Acceptable attendance is mandatory. Weekend availability required. * Must be able to perform all essential functions and physical demands within a fast-paced work environment, with or without reasonable accommodation. * Ability to pass background check and pre-employment drug screen. * Benefits: * 401(k) with employer match * Dental insurance * Vision insurance * Disability insurance * Health insurance * Vacation DFWP/EOE