Now Hiring - Yardmaster - Account Manager in Cleveland, OH

Full description of the position

YARDMASTER Yardmaster, Inc is one of the most respected landscape maintenance, site enhancement, & snow and ice firms in the Great Lakes Region, with offices strategically positioned to service the Cleveland, Columbus, Erie, and Detroit metropolitan markets. Yardmaster's recent growth and branch expansion is a direct reflection of our employee's commitment to providing professional work, of the highest quality, and creating an overall unique customer experience. For over 50 years, Yardmaster has been a Premiere Landscaping Career Destination for employees in our industry. From entry level to executives, Yardmaster's leadership approach to team building, has created a culture unmatched by their competitors. Give us a call to see what a career in landscaping looks like for you! 614-[please apply online] Account Manager Reports to: Branch Manager Supervises: N/A Position Summary: The Account Manager serves as the primary point of contact for all assigned clients and acts as the intermediary between customers, vendors, service partners, employees, and company owner. This position is responsible for creating a seamless customer experience by utilizing proactive communication skills and ensuring the quality of work performed meets or exceeds client expectations. The Account Manager reports to the Branch Manager. Position Details: Salary: BOE Physical Requirements : Ability to sit/stand for extended periods of time. Ability to drive for extended periods of time. Work Schedule: Hours vary based on seasonal needs, must be flexible. Work Location : Cleveland, Ohio Work Conditions : Outside, indoors, office environment Travel: 15% Essential Duties & Responsibilities: o Customer Service: o Serve in the lead role for all assigned client communication. o Fully leverage our relationships to benefit the customer and Yardmaster for maintenance and snow removal. o Frequent and proactive communication with clients to build relationships o Ensure customer expectations are met or exceeded. o Complete weekly onsite audit reports o Handle customer complaints, find solutions to issues, and maintain a positive relationship o Sales: o Propose enhancement sales to existing clientele by performing monthly walkthroughs o Achieve enhancement sales goal of 33% of your portfolio's budget o Renew existing contracts to attain or exceed 95% retention. o Cultivate relationships with assigned clients to create new sales opportunities within their portfolio o Participate in weekly in-office sales meetings in order to support and collaborate with sales team members o Prepare weekly sales reporting metrics that align with Company goals and sales objectives o Invoicing o Ensure that clients monthly invoice is accurate: Pricing Frequency o Coordinate with administrations to ensure that receivables are current o Service Partners: o Getting quotes and validating against the budget o Schedule service partners o Validate performance o Review billing for accuracy o Coordinate with operations to ensure follow ups are performed as needed. o Perform snow duties as assigned by the branch manager. Skills: Foster teamwork and positively promote company culture Advance the company's image through involvement in a networking organization that supports company goals Planning, organizing, and strong attention to detail Effective written and phone communication skills Ability to prioritize and multi-task in a fast-paced, quickly-changing environment Dedication to an excellent customer experience Strong work ethic, embracing accountability and consistency Excellent problem-solving skills Performance metrics: Renewal Rate of 95% or higher Penetration Rate of 35% or higher Annual book of business growth of 5% or higher Minimum Requirements: * Valid driver's license and insurability; required * Three years experience in a consultative selling environment, with verifiable results Knowledge and Competencies: * Effective written and oral communication skills * Planning and organizing * Ability to prioritize and multi-task in a fast-paced, quickly-changing environment * Teamwork and collaboration * Dedication to an excellent customer experience * Proven ability to make profitable decisions in a solution sales environment * Strong work ethic, embracing accountability and consistency * Excellent problem-solving skills, and a desire for constant improvement * Self-starter * Excellent time management skills Apply now if YOU are ready to take your CAREER to the NEXT LEVEL!!! Job Type: Full-time Pay: $75,000.00 - $100,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Health insurance * Life insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Relocation assistance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Monday to Friday Supplemental Pay: * Commission pay Experience: * Landscaping management: 2 years (Required) Work Location: In person