Now Hiring - Fox Motors Bimmer Specialists, LLC - Customer Service/Sales Representative in Tampa, FL

Full description of the position

About Us: Fox Motors Bimmer Specialists is a high-end auto repair shop dedicated to servicing BMWs, Mini Coopers, and Rolls Royce vehicles. Catering to discerning luxury car owners. We pride ourselves on delivering exceptional service, precision repairs, and a customer experience that exceeds expectations. Who We 're Looking For: A friendly, outgoing, and energetic individual with integrity, intelligence, and a genuine desire to help people. Luxury car owners value trust and quality, so reliability and honesty are a must. You should enjoy building relationships, staying organized, and learning new skills. A genuine interest in cars and a willingness to learn about automotive mechanics are essential for this role. If you 're not passionate about the industry, this position is NOT the right fit. Career Path: We offer a clear path for growth through three key positions: Entry-Level Position: Front Desk Receptionist Overview: As the Front Desk Receptionist , you are the first point of contact for every customer who enters our shop--making you one of the most important roles in the entire business. Your attitude, energy, and professionalism set the tone for the customer's entire experience. Key Responsibilities: Customer Interaction & First Impressions: * Greet every customer immediately upon arrival with warmth and a welcoming demeanor to ensure each guest feels valued and at ease from the moment they walk in. * Assess their needs: * Direct customers to the appropriate person or department to ensure a seamless experience. Appointment Check-Ins & Work Orders: * Look up customer appointments in our system. * Review and confirm their work order--clearly explaining the services being performed. * Ask if they have any additional concerns regarding their vehicle before work begins. * Update customer records : * Ensure we have their email, address, phone number , and any missing details. * Mark the vehicle as "Checked In" in our system. * Indicate whether the customer is waiting on-site or leaving the vehicle. * Move the work order to the " Waiting to Be Worked On" column for technicians to see. Vehicle Drop-Off Inspection & Documentation: * Conduct a video inspection of every vehicle upon arrival, documenting: * Exterior condition *& Interior condition *(walk-around video). * Instrument panel photos (record mileage, warning lights, etc.). * Accurately input VIN, license plate, and current mileage into the system. Maintaining a Clean & Welcoming Front Area: * Ensure the waiting area and bathrooms are clean, organized, and fully stocked at all times. Customer Engagement & Relationship Building: * When other tasks are completed, actively engage with customers in the waiting area. * Start conversations, build rapport , and create a welcoming environment. * Offer assistance, check in on their comfort level, and ensure they feel valued. 2. Mid-Level: Phone Receptionist As a Phone Receptionist , you are the voice of our business and often the first interaction potential customers have with us. Since our phones ring all day, every day, this role is all about handling a high volume of calls efficiently while maintaining a personable, professional, and engaging demeanor. Key Responsibilities: Answering & Managing Incoming Calls Professionally * Ensure that every caller receives a warm, engaging, and personalized experience --not just robotic responses. * We do not sound like a call center --we build relationships, even over the phone. * Maintain proper phone etiquette , ensuring calls are answered promptly and professionally. * Use active listening skills to fully understand the customer's needs before responding. Providing General Company Information * Answer common questions about: * Company background * Store hours, location, and services offered * How our process works (e.g., "Do I need an appointment?") * Labor rates and pricing structure (general info, not detailed quotes) Handling Estimate Requests & Inputting Customer Information * Gather key details for repair estimates , including: * Customer name, phone number, and email * Vehicle information (year, make, model, mileage, VIN if possible) * Exact service or repair request * Accurately input all information into our system so that estimates can be sent out in a timely manner. * Ensure follow-ups are scheduled if needed. Understanding Customer Concerns & Directing the Next Steps * When customers describe vehicle issues, carefully record all symptoms they mention. * Determine if their issue requires: * A diagnostic service * A visual inspection * A specific service or repair * Decipher & guide customers on the best way to move forward based on their concerns. * Relay this information clearly and correctly to the Service Advisors so the customer's needs are properly addressed. Scheduling Appointments & Managing Workflow * Set up appointments efficiently based on the shop's workload and technician availability. * Be mindful of current workflow --ensure jobs are scheduled in a way that maximizes efficiency and minimizes delays. * Communicate estimated wait times, service duration, and expectations to customers upfront. Providing Customers with Repair Status Updates * Answer status update inquiries from customers regarding their vehicle's progress. * Inform them whether their car is: * Waiting on parts * In line to be worked on * Actively being repaired * Completed & ready for pickup * Provide accurate time estimates for when the car will be finished. 3. Top Level Position: Service Advisor Overview: As a Service Advisor , you are the bridge between customers and technicians --the person customers rely on to explain their vehicle's needs, and go over diagnostics. Your ability to communicate technical information in a clear, detailed, and understandable way is crucial in building trust and helping customers make informed decisions about their vehicles. This role goes beyond just reading off diagnosis reports--you are a guide, an educator, and a problem solver. You'll be responsible for evaluating repair priorities, advising on maintenance schedules, and helping customers determine the best course of action for their vehicle's health, safety, and longevity. At times, you'll even need to help customers decide whether their car is worth repairing or if it's time to move on. As a Service Advisor , you must have patience, empathy, and strong problem-solving skills , as many customers will be frustrated or stressed about their repairs. Your job is to help them feel confident, reassured, and comfortable with their decisions while ensuring that all services align with their needs and budget. Key Responsibilities: Explaining Repairs & Diagnostics to Customers * Discuss diagnostic findings with customers and explain issues in a way they understand --not just in technical jargon. * Help them understand: * What 's wrong with the vehicle and how it affects performance. * What repairs are needed now vs. what can wait. * The risks of delaying certain repairs and how they can impact safety and performance. * Be able to break down complex systems --engine, transmission, cooling, electrical, and more--so customers feel informed and confident in their decisions. * Ensure customers leave conversations knowing exactly what is going on with their car and why repairs are necessary. Providing Repair Estimates & Pricing Details * Go over labor costs, parts pricing, and any additional fees with full transparency. * Explain why repairs cost what they do , making sure customers understand the value and necessity of the work being done. * Help customers prioritize repairs based on urgency and budget--what should be fixed immediately vs. what can be done later. * Advise on preventative maintenance based on manufacturer recommendations and mileage intervals. Acting as the Liaison Between Customers & Technicians * Customers do not speak directly to technicians --you are their point of contact. * Communicate diagnostic results and repair needs to customers after discussing them with technicians. * Ensure you fully understand the technician 's findings so you can explain them clearly and confidently to the customer. * Monitor repair progress and update customers on their vehicle's status. * Ask technicians for clarification when needed--you must fully grasp the repairs before discussing them with customers. Managing Customer Expectations & Handling Frustrations * Some customers will be stressed about the cost of repairs--you must remain calm, patient, and understanding at all times. * Help frustrated customers process their emotions and concerns while keeping them informed and reassured. * Offer alternative solutions when possible (e.g., financing options, prioritizing urgent repairs). * Ensure customers leave the conversation feeling confident, not pressured. Following Up on Estimates & Closing Sales * Reach out to customers within a day or two of providing an estimate to answer questions and encourage them to move forward. * Address any hesitations they may have and help them see the long-term benefits of repairs and maintenance. * While this role involves sales skills , your main priority is customer service --helping customers make the best decision for their vehicle, not just pushing a sale. Overseeing Workflow & Efficiency * Monitor shop workflow to ensure services are completed efficiently and on schedule. * Update customers when new issues are discovered or if additional work is needed. * Coordinate with technicians to ensure smooth and timely service completion. What We Offer: * Hands-on training in customer service and automotive mechanics. * A supportive, team-oriented environment. * Opportunities for growth and advancement. What We Expect: * Strong communication skills and attention to detail. * Ability to multitask and stay composed under pressure. * A positive attitude and a passion for learning. If this sounds like you, we'd love to hear from you! Send your resume and a brief cover letter to [please apply online] or call us at (813) [please apply online]. Let's build something great together! Job Type: Full-time Pay: $16.00 - $35.00 per hour Expected hours: 40 per week Benefits: * On-the-job training Shift: * 8 hour shift Work Location: In person