Now Hiring - Plastic Molding Manufacturing - Professional Services Program Manager (Inside Sales or Customer Service, Injection Molding) in Hudson, MA

Full description of the position

*Purpose & Scope: *This crucial role will be responsible for serving as the key point of contact between internal and customers while delivering on promises and facilitating the timely production of plastic goods. Essential Duties May Include: * Communicating with customers via phone, email, fax, etc. to identify any needs and requests * Reviewing open order report daily to guarantee customer deliveries are timely and accurate * Receiving and entering orders/change orders in IQMS * Maintaining a log of customer communication to ensure satisfaction and timely response * Following up on the status of all orders and informing customer of any delays or issues * Creating requisitions for supply orders and submitting to the Purchasing Department * Partnering with the Planner/Scheduler and team to ensure production timelines are met * Be involved with the quoting process and contract reviews to ensure understanding of promises made to customers Requirements: * Proven experience (5+ years) customer service or inside sales experience within the plastics injection molding industry is required. * Bachelor's degree preferred * Be a team-oriented professional with strong interpersonal and communication skills * Ability read, write, and communicate in English * Prior knowledge of IQMS or other ERP systems preferred This description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Pre-employment background checks are required for all applicants who accept an offer. Offers are contingent upon a report which is acceptable to the company. The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Pay: Up to $70,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person