Now Hiring - Pinpoint Staffing, LLC - Call Center Customer Service - Many Openings!! Start May 5th!! in Englewood, CO

Full description of the position

Pinpoint Staffing is hiring for a fantastic nationwide client!!! They have a call center in Centennial, CO and have many openings!!! $17 per hour plus commission where the average rep makes between 40k-60k first year!! Huge earning potential!!! MEMBER RELATIONS Job Duties: -Provide Concierge-Level service to Good Sam members, handling a wide variety of inquiries regarding Good Sam's multiple and varied products and services -Field inbound calls, emails and/or chats to assist with customer resolution within the parameters of defined business rules and standard operational procedures -Strive to retain customer business when members call to cancel existing services -Utilize a windows-based computer system to navigate, internal customer management systems as well as company websites and Microsoft communication tools including Outlook and Teams -Handle calls for additional products and services as needed -Perform other duties as assigned Essential Job Skills: -Strong communication and problem-solving skills and can make quick decisions in a high paced environment -Exemplary customer service phone skills including de-escalation, call control, and one-call resolution -Fundamental computer skills including website navigation and typing -Basic writing, spelling and grammar skills necessary to draft fax, e-mail, or written correspondence to customers, other team members and company Managers -Ability and desire to learn camping and RV product line in customer centric, sales-focused environment -Past professional experience and employment history (has maintained long-term employment with one or more previous employers) Minimum Qualifications: -High school diploma or equivalent; college degree or some college preferred -At least one year in a call center setting with customer service or retention experience preferred -Strong interpersonal, verbal/written communication and listing abilities required - Must have effective organizational and time-management skills -Basic computer knowledge and ability to learn in-house computer programs essential Other Highlights for Member Relations * Consistent work schedule with Overtime opportunities in the summer * Desirable hours, no night shifts (nothing past 7pm) * Clean work environment, with friendly people and a team atmosphere * Build a career - opportunity for advancement * Opportunity to work from home once permanent and fully trained Job Type: Full-time Pay: $17.00 - $17.50 per hour Shift: * 8 hour shift * Day shift Ability to Commute: * Englewood, CO 80112 (Preferred) Work Location: In person