Now Hiring - Aaron's, Inc. - Customer Accounts Manager in North Little Rock, AR

Full description of the position

Description: Basic Function Manages the customer accounts department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentage. Reporting Reports directly to General Manager. Primary Responsibilities * The acquisition and maintenance of customers * Monitor and recommend payment frequency changes to the General Manager * Immediate contact of all customers who have not renewed their lease agreement(s) * Act as a customer counselor who resells the benefits of timely lease agreement renewal payments * Document all customer promises and update customer information in the store computer * Monitor the accuracy of customer classifications according to the customer payment history and habits * Maintain updated accurate customer information * Clean and certify merchandise in the Quality Assurance Center for all items personally returned * Complete and maintain weekly truck maintenance sheet and route sheets daily * Supervise, develop, and schedule the activities of Accounts Advisers * Recommend the use of extensions and rebuild to the General Manager for endorsement * Confirm customer identification, collect money, and obtain customers' signature on lease agreements. CAM is second up on this process. * First up to help set and achieve renewal goals * Update goal board daily * Facilitate non-renewal returns authorized by GM * Review and close lease agreements with customers as 2nd up * Other tasks assigned by management. CAM First Ups Daily - Dumpster Area, Offices: CAM, Parking Lot Entrance, Showroom: Waste Paper Baskets When Needed - Snow Removal: Sidewalk Requirements: Position Requires * Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds. * The skills to effectively perform all functions of the store * Good communication and interpersonal skills Professional appearance * Strong telephone etiquette and skills * Good organization skills * Professional Appearance * Good Driving Skills Licensure and Background Requirements Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver's license, and compliance with the Company's Driver Qualification Policy.