Now Hiring - Josephs Jewelers - Sales Associate in West Des Moines, IA

Full description of the position

The Sales Associate role is responsible for providing a high level of customer service at all times. They are accountable for learning and consistently performing all steps of the selling process in a professional manner. In order to educate the customer, sales professionals are expected to learn and understand the features/benefits of each product. Duties and Responsibilities : * Provide prompt, efficient and friendly customer service by displaying compassion, concern and patience in all customer interactions. * Drive self to consistently exceed sales results. * Develop ways to improve and increase sales. * Proficient in each step of the selling process: welcoming, connecting, discovery, presentation, addressing reactions, closing, adding on and following up. * Keep current on market trends in the jewelry industry. * Network locally to build relationships and increase results. * Understand and is fully functional operating the repair module. * Actively demonstrates the ability and willingness to turn over sales to a more appropriate colleague as necessitated by prescribed customer service standards. * Learn and understand the features and benefits of each product. * Understand gem treatments and appropriate disclosures. * Demonstrate ongoing professional development in product knowledge and selling skills. * Continuously progresses through recommended or prescribed training programs. * Attend training sessions with vendors (may fall outside of standard working hours on occasion). * Build, maintain, and preserve customer relationships. * Respond to customer complaints and comments in a timely and professional manner. * Adhere to chain of command and respected business and team interactive protocols. * Perform customer Follow-up (sends "thank you" notes appropriately, keeps in contact, etc.). * Correspond appropriately and proactively with customers regarding purchases, sales and events. * Maintain orderly and effective customer records (wish lists, repairs, special orders, pending lists). * Consistently and accurately completes paperwork and other necessary tasks. * Conduct opening and closing procedures, merchandising, and regular store maintenance. * Demonstrate understanding of the security protocol and procedures. * Assist with merchandising of merchandise, as needed and/or requested. * Work together with all departments to ensure an efficient and positive Josephs culture. Education and Experience: * Required education varies; high school diploma required. * Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred but not required. * Minimum of 3 years work experience in a comparable field (retail, luxury, hospitality). This is a full-time position regularly scheduled for 40 hours per week. Regularly scheduled from 9:15am - 6:00pm Monday-Friday and 8:45am-5:30pm on Saturday. Employees are scheduled off one day during the work week and Sunday. Holiday traffic may demand more hours worked per week. Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Work Location: In person