Now Hiring - Russ Darrow Group, Inc. - Professional Services Parts Counter Sales in Madison, WI

Full description of the position

The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. *If you 're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you! Summary Do you have experience in Customer Service, Manufacturing, Supply Chain or Retail? We've got the job for you! This position is first shift, and you can rely on a STEADY and COMPETITIVE income! This job will keep you busy, is full of variety and you'll work with a team of fun people in a friendly environment! As a Parts Counterperson, you will be the key liaison between the dealership and its customers, ensuring seamless communication and efficient handling of parts-related transactions. Your role involves providing exceptional customer service by answering inquiries, giving accurate price quotes, and supplying vehicle-specific information. You will manage parts orders, process payments, and track inventory, ensuring both incoming and outgoing parts are accurately documented. Additionally, you'll fulfill customer orders, locate out-of-stock items, and reference parts manuals to identify the correct parts for vehicles, ensuring timely and efficient service. Your attention to detail and ability to manage multiple tasks in a fast-paced environment will contribute to the smooth operations of the dealership's parts department. Responsibilities * Communicate with staff and customers in a friendly and professional manner * Answer phone calls, providing price quotes and vehicle information * Handling parts payments through accurate billing * Fulfills orders from stock * Input orders for daily shipment, delivery, or pick-up * Track all incoming and outgoing parts for the dealership * Locating available parts when the dealership is out of stock * Referring to parts manuals to identify exactly the right part(s) for the make, model and year of vehicles being serviced Requirements * Ability to work in a fast-paced work environment * Detail-Oriented * Focused on maintaining a high level of customer service. * Valid driver's license Benefits * Competitive Compensation Plans * Full Benefits Package * Medical, Dental & Vision * 401k with Company Match * HSA with Company Contribution * _PTO FROM DAY ONE!_ * Growth and Advancement Opportunities * Continuous Training and Development