Now Hiring - Hillside (Shared Services) Limited - VIP Account Manager (Mexico) in Denver, CO

Full description of the position

Overview Operations Full Time Closes 25/06/25 Denver, Colorado Full Time Closes 25/06/25 Who we are looking for An Account Manager, who will provide our VIP players with exceptional service, utilizing best practices in customer retention and recruitment. You will join the VIP team and use your in-depth knowledge of Mexican sports to excel in this role. You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity. Your initial focus will be on helping to develop and implement the VIP strategy, while taking responsibility for customer service and regulatory compliance within a selected customer base. The salary range for this position is $80,000 - $95,000 annually. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Preferred skills and experience In-depth knowledge of the Mexican sports landscape through experience in a similar role in the gambling industry. Excellent English and Spanish communication skills, both written and verbal. Additional languages are advantageous. Providing cultural insights into consumer behaviors and preferences. Strong leader and collaborator with excellent negotiation skills. Highly analytical and data driven mindset. Experience hiring and developing teams. Experience in building and managing relationships with sports and casino clients in the Mexico gambling market. Awareness of the industry and the risks involved. Knowledge of cost visibility and budget monitoring. Main Responsibilities Helping to develop a VIP program that combines customer service, retention and promotional management for customers across the Mexican market. Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture. Helping the VIP team to cultivate lasting relationships with VIP customers across sports and gaming. Managing and executing internal VIP promotional strategies. Developing campaigns appropriate to the territory, to attract and retain valuable customers. Revising and formulating the department's policies and procedures, ensuring implementation. Tracking and reporting the performance of the VIP Program against agreed targets to senior management.